Futures Housing Group · Awarded contract

Awarded

Supply and Implementation of Unified Communications and Contact Centre System for Futures Housing Group

Awarded 31 Aug 2015

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Awarded31 Aug 2015

Value£400,000.00

SupplierAmillan Ltd

AgencyFutures Housing Group

RegionEast Midlands

CategoryIT & Software

Ended 8y 2mo ago3y term

Awarded 31 Aug 2015Expired 30 Aug 2018

About

Futures Housing Group awarded a contract to Amillan Ltd for the supply and implementation of a Unified Communications (UC) and multi-channel Contact Centre (CC) system, replacing the existing Cisco Unified Communications Manager (CCUM) with IPFX.

The contract, valued at £400,000, includes support for the organisation's existing Cisco-based LAN/WAN infrastructure.

The solution enables organisational communication via telephone, email, instant messaging, video, and desktop sharing, and provides customers with multiple communication channels including telephone, email, SMS, Skype, web chat, and video, managed by Customer Services Teams.

The UC and CC systems operate in a multi-site environment supporting fixed, mobile, remote, and flexible working team members across various devices.

Existing ISDN-based communications are replaced with SIP to improve efficiencies, rationalisation, resilience, and flexibility.

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