Supply and Maintenance of Contact Centre Management System for Leeds Federated Housing Association
Leeds Federated Housing Association Ltd · Awarded contract
AwardedSupply and Maintenance of Contact Centre Management System for Leeds Federated Housing Association
Awarded 30 Sep 2025
Awarded30 Sep 2025
Value£350,000.00
SupplierIP Exchange Limited
RegionYorkshire and The Humber
CategoryIT & Software
Expires in 5y 11mo7y term, 16% elapsed
Awarded 30 Sept 2025Expires 29 Sept 2032
About
Leeds Federated Housing Association Ltd awarded a contract to IP Exchange Limited for the supply and maintenance of an inbound and outbound contact centre management system.
The system supports up to 50 concurrent users via VOIP, with desktop and mobile solutions, and serves the Customer Service team (12 users), Income team, and Neighbourhood team.
The contract, valued at £350,000, covers a three-year term and includes voice calls and alternative media, with features for statistical insight into customer contact and operative behaviour.
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Supply and Maintenance of Contact Centre Management System for Leeds Federated Housing Association
Won by IP Exchange Limited · Leeds Federated Housing Association Ltd
£350Kawarded
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Integrated Property Licensing Service for Selective and Additional LicensingPublic Services & Welfare · Closes 4 Dec 2026
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