Direct Award of Cloud-Based Contact Centre and Unified Communication Solutions to Social Telecoms C.I.C.
First Ark Group · Awarded contract
AwardedDirect Award of Cloud-Based Contact Centre and Unified Communication Solutions to Social Telecoms C.I.C.
Awarded 15 Mar 2021
Awarded15 Mar 2021
Value£300,000.00
SupplierSOCIAL TELECOMS C.I.C.
AgencyFirst Ark Group
RegionNorth West
CategoryIT & Software
Ended 2y 5mo ago3y 3mo term
Awarded 15 Mar 2021Expired 14 June 2024
About
First Ark Group awarded a contract to Social Telecoms C.I.C.
for the implementation of Unified Communication as a Service (UCaaS) and/or Contact Center as a Service (CCaaS) solutions.
The contract was a direct award from the PFH Telecommunication and Associated Services Framework (Lot 1a), with an indicative closing date and time.
The contract value was 300,000 GBP.
Similar open tenders12
TenderCloses
Unified Customer Contact and Force Control Room Solution – York & North Yorkshire Combined Authority and North Yorkshire PolicePublic Safety & Security
17 Nov 2026
Cloud Telephony Framework for Digital Care Services – NHS England (Prior Information Notice)IT & Software
31 Mar 2027
System Integrator for Billing and CRM Implementation – United UtilitiesIT & Software
18 Dec 2026
Cloud-Based Social Value and Sustainability Monitoring & Management System for Procurement and ContractsIT & Software
16 Nov 2026
Flexible Employee Benefits Administration Service and Cloud Platform – Ofcom (from July 2027)IT & Software
30 Nov 2026
UKBIC ERP Replacement – Cloud SaaS for Logistics, Procurement, Manufacturing & FinanceIT & Software
16 Nov 2026
Provision of ICT Products, Services and Solutions Framework for Education – Nexus Multi Academy TrustIT & Software
11 Nov 2026
Cumberland Council Telecare & Assistive Technology Service Recommissioning — Pre‑Market Engagement (June 2027)Health & Medical
27 Nov 2026
Spark — The Technology Innovation MarketplaceIT & Software
16 Feb 2029
Replacement of Internal Audit Management System for Council (Cloud-First Strategy)IT & Software
05 Nov 2026
Telecommunications Services Dynamic Purchasing System (60‑month) – Procurement Assist Limited / iFM BoltonTelecommunications
31 May 2029
Integrated SaaS CRM and Management Information System for Employability & Skills – Edinburgh and South East ScotlandIT & Software
11 Jan 2027
Other similar contracts12
Contract and supplierAwarded value
Award of Unified Communications as a Service (UCaaS) to Telefonica UK LimitedTelecommunicationsTELEFONICA UK LIMITED
$326,092
Unified Communications and Contact Centre Telephony Solution for whgTelecommunicationsSocial Telecoms CIC
$357,882
Telephony Transformation with Unified Communications and Contact Centre as a Service for Karbon HomesTelecommunications8 x 8 Solutions
$425,734.2
Supply of Cloud-Hosted Unified Communications Solution for Arun District CouncilTelecommunicationsTRUSTMARQUE SOLUTIONS LIMITED
$132,194.85
Cloud-Based Unified Communications and Contact Center Services for Hackney CouncilIT & SoftwareRingCentral UK Ltd
$1,379,240
Provision of Cloud-Based VoIP Telephony and Unified Communications Services to Sunderland City CouncilTelecommunicationsBritish Telecommunications Plc
$398,980
Provision of Cloud Contact Centre as a Service (CCaaS) and Cloud Telephony Services to CafcassIT & SoftwareCIRRUS RESPONSE LIMITED
$36,540
Award of Contact Centre as a Service (CCaaS) Managed Service to 8x8 UK Limited by The Guinness Partnership LtdIT & Software8x8 UK Limited
$2,373,431
Award of UCaaS Contact Centre Solution to 8x8 UK Limited by Wyre CouncilIT & Software8X8 UK LIMITED
$99,997.6
Award of Telephony Support Services for Unified Communication to SoftcatTelecommunicationsSoftcat
$27,488.41
Award of Omni Channel Contact Centre and Unified Communication Solution to Freedom Communications (UK) LtdTelecommunicationsFreedom Communications (UK) Ltd
$758,418
Provision of Unified Communications Solution via CCS Framework RM1489 Lot 10TelecommunicationsTelefonica UK Limited
$6,055,000
Unlock the full platform.
7 days free, then £36/GBP per month. Cancel anytime.
What you get
Find
Find IT and software tenders in North West in one place.
We monitor central, devolved and local government portals in near real time and update the feed as tenders are published, so you check one place instead of many.
Search by keyword, or describe your workType a keyword, or switch to AI search and say what your business does.
Narrow it downFilter by category, region and area, or view open tenders on a map.
Direct Award of Cloud-Based Contact Centre and Unified Communication Solutions to Social Telecoms C.I.C.
Won by SOCIAL TELECOMS C.I.C. · First Ark Group
£300Kawarded
Alerts
Open tenders like this contract, sent to you.
Tell us what you are looking for and we email you when a matching tender is published.
Set it up your wayUse keywords, a description of your work, a location or a distance from a postcode. Up to 10 alerts.
Instant or dailyGet an email when a match is published, or one summary a day.
GmailGovMarketto you
7:00 am2 new IT and software tenders
Unified Customer Contact and Force Control Room Solution – York & North Yorkshire Combined Authority and North Yorkshire PolicePublic Safety & Security · Closes 17 Nov 2026
Cloud Telephony Framework for Digital Care Services – NHS England (Prior Information Notice)IT & Software · Closes 31 Mar 2027
From your alert: IT & Software
Assess
Size up a tender in minutes.
Before you open a single document, get the requirements, a likely value and who you would be up against.
Requirements from the documentsWho can bid, mandatory criteria, how it is scored, insurance and key dates, each with its source.
Value and competitionAn estimated value from similar awarded contracts, and the suppliers most likely to bid.
Key requirementsFrom 12 documents
Who can bidRegistered commercial cleaners
Mandatory criteriaPolice checks for staff on site
How it is scoredPrice 40%, experience 35%, method 25%
Insurance£20M public liability
Key datesSite visit 14 Oct, closes 28 Oct
Est. value£1.2M – £1.8M
Most likely bidderFacilities firm
Market
Follow SOCIAL TELECOMS C.I.C. and get alerts when they win again.
Awarded contracts with the supplier and the value, so you can check prices, spot competitors and find work that is coming back to tender.
Supplier and buyer profilesWhat each one has won or awarded, who they work with, and how that is changing.
Contracts ending soonTerms that finish in the next 12 months, which often go back out to tender.
E
Top suppliersEastmere Health ServiceBuyer · 38 contracts
£30.5Mawarded, 12 months
Halvern Facilities8 contracts£12.4M
Orrin Clinical5 contracts£9.1M
Tessel Cleaning Co11 contracts£6.8M
Wexby Linen14 contracts£2.2M
Pipeline
Track your bids from interested to won.
Save a tender in one click and move it through each stage as you work on it.
Work as a teamInvite colleagues so you work from the same list.
Take it with youExport tenders and matches to CSV.
Interested2
Preparing1
Submitted1
Won1
Grounds maintenance panelSaved to your pipeline
InterestedGovBot
Ask a question in plain English.
Find tenders, look up a supplier, or check who won a contract. Just type what you need.
Who wins IT and software contracts in North West?
Top suppliers by awarded value
1
2
3
Ask about tenders, suppliers or public bodies
Get started
Get IT and software tenders in North West by email.
Find the tender, size it up and track the bid, in one place.
7 days free, then £36/GBP per month
