Provision of Contact Centre System for Acas Helpline Replacement
UK SHARED BUSINESS SERVICES LIMITED · Awarded contract
AwardedProvision of Contact Centre System for Acas Helpline Replacement
Awarded 07 Aug 2025
Awarded07 Aug 2025
Value£2,746,552.94
SupplierVodafone Limited
RegionUnited Kingdom
CategoryTelecommunications
Expires in 2y 4mo3y 7mo term, 35% elapsed
Awarded 7 Aug 2025Expires 2 Mar 2029
About
UK Shared Business Services Limited awarded a contract to Vodafone Limited for the provision of a contact centre system to replace the Advisory, Conciliation and Arbitration Service (Acas) helpline.
The call-off contract was sourced via a further competition under the CCS framework Network Service 3 RM6116, with a contract value of AUD 2,746,552.94.
CCN001 includes additional features as per the Call-Off Contract.
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Provision of Contact Centre System for Acas Helpline Replacement
Won by Vodafone Limited · UK SHARED BUSINESS SERVICES LIMITED
£2.7Mawarded
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Conversion Practices Victim Support Service – Development, Setup and Helpline/Website IntegrationPublic Services & Welfare · Closes 9 Nov 2026
Local Authority Out-of-Hours Emergency Telephone Homelessness Support Service for Households at RiskPublic Services & Welfare · Closes 16 Nov 2026
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