Supply of Contact Centre Software and Workforce Planning System to Care Quality Commission
Care Quality Commission · Awarded contract
AwardedSupply of Contact Centre Software and Workforce Planning System to Care Quality Commission
Awarded 30 Sep 2015
Awarded30 Sep 2015
Value£653,598.00
SupplierVodafone Ltd
AgencyCare Quality Commission
RegionUnited Kingdom
CategoryIT & Software
Ended 9y 1mo ago2y term
Awarded 30 Sept 2015Expired 29 Sept 2017
About
Care Quality Commission awarded a contract to Vodafone Ltd for a multichannel customer service solution with integrated front office and back office workforce optimisation for its National Customer Service centre.
The solution supports flexible deployment of multi-skilled agents across front and back office areas, and provides managers with access to reports, dashboards, and real-time data.
The contract value is AUD 653,598.
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Supply of Contact Centre Software and Workforce Planning System to Care Quality Commission
Won by Vodafone Ltd · Care Quality Commission
£654Kawarded
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