Rochdale Metropolitan Borough Council · Awarded contract

Awarded

Provision of Out of Hours Contact Centre and Resource Planning Services to Rochdale Metropolitan Borough Council

Awarded 31 Aug 2023

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Awarded31 Aug 2023

Value£354,000.00

SupplierAgilisys Ltd

AgencyRochdale Metropolitan Borough Council

RegionUnited Kingdom

CategoryPublic Services & Welfare

Ended 1y 2mo ago1y 12mo term

Awarded 31 Aug 2023Expired 29 Aug 2025

About

Rochdale Metropolitan Borough Council awarded a contract to Agilisys Ltd for the provision of an out-of-hours contact centre and resource planning services.

The contract, valued at £354,000, covers a fully managed out-of-hours call handling service from Agilisys's hub in Rochdale, operating from 4:30pm to 9am Monday to Thursday, 4:30pm Friday to 9am Monday on weekends, and 24 hours on all bank holidays.

The service includes all relevant systems and licenses, automated management information, monthly service review meetings, and KPIs as per the current contract.

Additionally, Agilisys Ltd will provide resource and planning services encompassing forecasting and planning, long-term and short-term capacity planning, performance analysis, scheduling, holiday management, workforce management administration, intraday performance management, and reporting.

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