capitalEsourcing · Awarded contract
Awarded

Award of Out-of-Hours Contact Centre Contract to Agilisys

Awarded 04 Nov 2022

View live tenders
Awarded04 Nov 2022
Value£429,122.00
SupplierAgilisys
RegionLondon
CategoryIT & Software
Ended 2y ago2y term
Awarded 4 Nov 2022Expired 3 Nov 2024

capitalEsourcing awarded a contract to Agilisys for out-of-hours contact centre services.

The contract was awarded via direct award and is valued at £429,122.

Similar open tenders12

Out-of-Hours Emergency Repairs Call Handling Service for ConnexusPublic Services & Welfare
06 Nov 2026
Local Authority Out-of-Hours Emergency Telephone Homelessness Support Service for Households at RiskPublic Services & Welfare
16 Nov 2026
Out-of-Hours Emergency Housing Options Telephone Service for Local AuthorityPublic Services & Welfare
16 Nov 2026
Unified Customer Contact and Force Control Room Solution – York & North Yorkshire Combined Authority and North Yorkshire PolicePublic Safety & Security
17 Nov 2026
Conversion Practices Victim Support Service – Development, Setup and Helpline/Website IntegrationPublic Services & Welfare
09 Nov 2026
Inpatient Detoxification and Residential Rehabilitation Services – Council contract (5 yrs 3 mos, option to extend 3 yrs)Health & Medical
31 Mar 2030
Outsourced Security and Concierge Services for All College Campuses – Contract from 01 June 2027Public Safety & Security
04 Dec 2026
Concierge and Rapid Response Security Services for Look Ahead Care, Support and HousingPublic Safety & Security
20 Nov 2026
Day & Evening Services – London Borough of Hackney (Building-Based and Community Integrated Lots)Public Services & Welfare
30 Apr 2027
Emergency Call Monitoring Telephone Answering Service – Broadland & Orwell Housing AssociationsPublic Safety & Security
27 Nov 2026
Integrated Urgent Care Services (NHS 111, Clinical Assessment & GP Out of Hours) – Essex, Norfolk & Suffolk (excl. Cambridgeshire & Peterborough)Health & Medical
11 Dec 2026
CHIC Agency – 60-Month Dynamic Purchasing System for Agency and Recruitment Services (8 Categories)Miscellaneous
27 Oct 2028

Other similar contracts12

Award of Independent Telephony and Integrated Communications Consultancy Services to Agilisys LimitedConsultancy & LegalAgilisys Limited
$100,000
Award of Out of Hours Contact Centre Services to ACCESS UK LTDPublic Services & WelfareACCESS UK LTD
$429,122
Provision of Out of Hours Contact Centre and Resource Planning Services to Rochdale Metropolitan Borough CouncilPublic Services & WelfareAgilisys Ltd
$354,000
Award of Contact Centre Services to Arvato Limited by Companies HousePublic Services & WelfareARVATO LIMITED
$9,060,383
Provision of Telephony and Contact Centre Services to National Association of Citizens Advice BureauxTelecommunicationsAccenture
$16,335,000
Provision of Resource Planning as a Service to Contact Centre by AgilisysIT & SoftwareAgilisys
$33,500
Award of Managed Infrastructure Services Contract to Agilisys Limited by NHS Business Services AuthorityIT & SoftwareAgilisys Limited
$29,893,718
Provision of ICT Managed Services by Agilisys Limited for Crown Commercial ServiceIT & SoftwareAGILISYS LIMITED
$21,336,890
Managed IT Services Contract Awarded to Agilisys Limited by Sefton CouncilIT & SoftwareAgilisys Limited
$12,336,890
Out of Hours Contact Centre Services for One Housing GroupPublic Services & WelfareNPA 24/7
$86,400
Award of Contact Centre Services to Serco Limited by Companies HousePublic Services & WelfareSerco Limited
$23,831,000
Award of Out of Hours Call Centre Services to Appello Careline Limited by OptivoPublic Services & WelfareAppello Careline Limited
$1,288,980

Unlock the full platform.

7 days free, then £36/GBP per month. Cancel anytime.

What you get

Find

Find IT and software tenders in London in one place.

We monitor central, devolved and local government portals in near real time and update the feed as tenders are published, so you check one place instead of many.

Search by keyword, or describe your workType a keyword, or switch to AI search and say what your business does.
Narrow it downFilter by category, region and area, or view open tenders on a map.

Alerts

Open tenders like this contract, sent to you.

Tell us what you are looking for and we email you when a matching tender is published.

Set it up your wayUse keywords, a description of your work, a location or a distance from a postcode. Up to 10 alerts.
Instant or dailyGet an email when a match is published, or one summary a day.

Assess

Size up a tender in minutes.

Before you open a single document, get the requirements, a likely value and who you would be up against.

Requirements from the documentsWho can bid, mandatory criteria, how it is scored, insurance and key dates, each with its source.
Value and competitionAn estimated value from similar awarded contracts, and the suppliers most likely to bid.

Market

Follow Agilisys and get alerts when they win again.

Awarded contracts with the supplier and the value, so you can check prices, spot competitors and find work that is coming back to tender.

Supplier and buyer profilesWhat each one has won or awarded, who they work with, and how that is changing.
Contracts ending soonTerms that finish in the next 12 months, which often go back out to tender.

Pipeline

Track your bids from interested to won.

Save a tender in one click and move it through each stage as you work on it.

Work as a teamInvite colleagues so you work from the same list.
Take it with youExport tenders and matches to CSV.

GovBot

Ask a question in plain English.

Find tenders, look up a supplier, or check who won a contract. Just type what you need.

Get started

Get IT and software tenders in London by email.

Find the tender, size it up and track the bid, in one place.

7 days free, then £36/GBP per month

You're In — Free Trial Activated

You now have full access to GovMarket Premium for 7 days. You’ll be charged at the end of the trial unless you cancel.

  • Tell Us What You Do — We'll surface the tenders that are most relevant to your business.