Provision of Out-of-Hours Call Handling for Hertfordshire Safeguarding Service
any of the projects listed on the portal · Awarded contract
AwardedProvision of Out-of-Hours Call Handling for Hertfordshire Safeguarding Service
Awarded 03 Apr 2018
Awarded03 Apr 2018
Value£276,075.00
SupplierWest Midlands Ambulance Service
RegionSouth East
CategoryPublic Services & Welfare
Ended 5y 7mo ago3y term
Awarded 3 Apr 2018Expired 2 Apr 2021
About
Hertfordshire County Council awarded a contract to West Midlands Ambulance Service for the provision of a confidential out-of-hours call handling and first response screening service for the Safeguarding Out of Hours Service (SOOHS).
The service triages social care concerns for children and adults, ensuring referrals are directed to the appropriate Children's Services or Adult Care Services within agreed response times.
The provider is required to work in partnership with professionals, accurately record referral information, assess urgency, escalate to managers, alert police when necessary, and complete referrals to the SOOHS social work team.
The contract value is £276,075.
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Provision of Out-of-Hours Call Handling for Hertfordshire Safeguarding Service
Won by West Midlands Ambulance Service · any of the projects listed on the portal
£276Kawarded
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Local Authority Out-of-Hours Emergency Telephone Homelessness Support Service for Households at RiskPublic Services & Welfare · Closes 16 Nov 2026
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