Out of Hours Call Handling Service for London Borough of Sutton
London Borough of Sutton · Awarded contract
AwardedOut of Hours Call Handling Service for London Borough of Sutton
Awarded 13 Feb 2023
Awarded13 Feb 2023
Value£166,000.00
SupplierSITEL
AgencyLondon Borough of Sutton
RegionUnited Kingdom
CategoryPublic Services & Welfare
Ended 9mo ago3y term
Awarded 13 Feb 2023Expired 12 Feb 2026
About
London Borough of Sutton awarded a contract to SITEL for the provision of an out of hours (OOH) call handling service covering the boroughs of Sutton, Kingston, Merton, and Richmond.
The service served as the front door for an Emergency Duty Team (EDT) for adult and children's social care calls, as well as other non-social care calls from the public, such as reporting dangerous structures or potholes.
The service operated from 5pm to 8am on weekdays, 24 hours on weekends, and bank holidays.
The contract value was £166,000.
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Out of Hours Call Handling Service for London Borough of Sutton
Won by SITEL · London Borough of Sutton
£166Kawarded
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Local Authority Out-of-Hours Emergency Telephone Homelessness Support Service for Households at RiskPublic Services & Welfare · Closes 16 Nov 2026
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