Out of Hours Emergency Call Handling for London Borough of Sutton
London Borough of Sutton · Awarded contract
AwardedOut of Hours Emergency Call Handling for London Borough of Sutton
Awarded 13 Feb 2026
Awarded13 Feb 2026
Value£411,600.00
AgencyLondon Borough of Sutton
RegionUnited Kingdom
CategoryPublic Services & Welfare
Expires in 1y 3mo1y 12mo term, 36% elapsed
Awarded 13 Feb 2026Expires 12 Feb 2028
About
London Borough of Sutton awarded a contract to Foundever GB LTD (previously Sitel UK LTD) for managing emergency out of hours calls.
The contract is valued at £411,600 and has a term of 2 years with two possible 1-year extensions.
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Other similar contracts12
Contract and supplierAwarded value
Out of Hours Call Handling Service for London Borough of SuttonPublic Services & WelfareSITEL
$166,000
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Out of Hours Emergency Call Handling for London Borough of Sutton
Won by Foundever GB LTD (previously Sitel UK LTD) · London Borough of Sutton
£412Kawarded
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Local Authority Out-of-Hours Emergency Telephone Homelessness Support Service for Households at RiskPublic Services & Welfare · Closes 16 Nov 2026
Out-of-Hours Emergency Housing Options Telephone Service for Local AuthorityPublic Services & Welfare · Closes 16 Nov 2026
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Key requirementsFrom 12 documents
Who can bidRegistered commercial cleaners
Mandatory criteriaPolice checks for staff on site
How it is scoredPrice 40%, experience 35%, method 25%
Insurance£20M public liability
Key datesSite visit 14 Oct, closes 28 Oct
Est. value£1.2M – £1.8M
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