Contingency Call Handling for Public Enquiries at Ofqual
Ofqual · Awarded contract
AwardedContingency Call Handling for Public Enquiries at Ofqual
Awarded 31 Jul 2023
Ended 1y 4mo ago1y 11mo term
Awarded 31 July 2023Expired 29 June 2025
About
Ofqual awarded a contract to Foundever Operating Corporation Limited for a call-off contingency service to assist with public enquiries during periods of high call volumes.
The contract value was AUD 33,350.
Similar open tenders12
TenderCloses
Local Authority Out-of-Hours Emergency Telephone Homelessness Support Service for Households at RiskPublic Services & Welfare
16 Nov 2026
Out-of-Hours Emergency Repairs Call Handling Service for ConnexusPublic Services & Welfare
06 Nov 2026
Out-of-Hours Emergency Housing Options Telephone Service for Local AuthorityPublic Services & Welfare
16 Nov 2026
Unified Customer Contact and Force Control Room Solution – York & North Yorkshire Combined Authority and North Yorkshire PolicePublic Safety & Security
17 Nov 2026
Alternative Provision Services for Hull City Council (7 Lots) – Contract from Sept 2027Education & Training
13 Nov 2026
Catering Services Contract at Blessed Hugh Faringdon Catholic School, Reading – 3 + 2 Years from April 2027Food & Beverage
18 Dec 2026
Flexible Employee Benefits Administration Service and Cloud Platform – Ofcom (from July 2027)IT & Software
30 Nov 2026
Conversion Practices Victim Support Service – Development, Setup and Helpline/Website IntegrationPublic Services & Welfare
09 Nov 2026
Community Family Help Service for Children and Families – Herefordshire CouncilPublic Services & Welfare
17 Nov 2026
Interim Tuition Open Framework – Face-to-Face Teachers, Teaching Assistants & Online Tuition (East Riding of Yorkshire & Hull)Education & Training
30 Aug 2029
Children's Direct Payment Support Service – Cumberland Council (from 1 April 2027)Public Services & Welfare
25 Nov 2026
Catering Services Contract for Waverley Education Foundation and Al‑Furqan Primary School — from 1 April 2027Food & Beverage
11 Dec 2026
Other similar contracts12
Contract and supplierAwarded value
Outsourced Public Enquiries Call Handling Service for OfqualPublic Services & WelfareSitel Uk Limited
$225,016
Contingency Contact Centre Services for Financial Conduct AuthorityPublic Services & WelfareFoundever GB Limited
$375,000
Communications Advice and Support Services for OfqualConsultancy & LegalDenford Associates
$100
Communications Advice and Support for OfqualConsultancy & LegalDenford Associates
$100
Provision of Customer Contact Centre Services for the Home OfficePublic Services & WelfareFoundever GB Limited
$233,266.92
Provision of Public Enquiries Line and Switchboard Service by The Contact Company LtdPublic Services & WelfareTHE CONTACT COMPANY LTD
$93,500
Provision of Out of Hours Call Handling Service for Public Health England's COVID-19 ResponseHealth & MedicalThe Contact People Ltd
$23,546
Provision of Centralised Telephony Operator Services to the FCDOTelecommunicationsFoundever GB LTD
$2,550,000
Provision of Contingency Call Centre Resource to the Financial Conduct AuthorityConsultancy & LegalSitel UK Ltd
$209,500
Venue Finding and Group Accommodation Booking Services for OfqualMiscellaneousCalder Conferences Limited
$720,000
Analysis of Consultation Responses on 2022 Exam Contingency ArrangementsConsultancy & LegalAlma Economics
$29,000
Out of Hours Emergency Call Handling for London Borough of SuttonPublic Services & WelfareFoundever GB LTD (previously Sitel UK LTD)
$411,600
Unlock the full platform.
7 days free, then £36/GBP per month. Cancel anytime.
What you get
Find
Find public services and welfare tenders in West Midlands in one place.
We monitor central, devolved and local government portals in near real time and update the feed as tenders are published, so you check one place instead of many.
Search by keyword, or describe your workType a keyword, or switch to AI search and say what your business does.
Narrow it downFilter by category, region and area, or view open tenders on a map.
Contingency Call Handling for Public Enquiries at Ofqual
Won by Foundever Operating Corporation Limited · Ofqual
£33Kawarded
Alerts
Open tenders like this contract, sent to you.
Tell us what you are looking for and we email you when a matching tender is published.
Set it up your wayUse keywords, a description of your work, a location or a distance from a postcode. Up to 10 alerts.
Instant or dailyGet an email when a match is published, or one summary a day.
GmailGovMarketto you
7:00 am2 new public services and welfare tenders
Local Authority Out-of-Hours Emergency Telephone Homelessness Support Service for Households at RiskPublic Services & Welfare · Closes 16 Nov 2026
Out-of-Hours Emergency Repairs Call Handling Service for ConnexusPublic Services & Welfare · Closes 6 Nov 2026
From your alert: Public Services & Welfare
Assess
Size up a tender in minutes.
Before you open a single document, get the requirements, a likely value and who you would be up against.
Requirements from the documentsWho can bid, mandatory criteria, how it is scored, insurance and key dates, each with its source.
Value and competitionAn estimated value from similar awarded contracts, and the suppliers most likely to bid.
Key requirementsFrom 12 documents
Who can bidRegistered commercial cleaners
Mandatory criteriaPolice checks for staff on site
How it is scoredPrice 40%, experience 35%, method 25%
Insurance£20M public liability
Key datesSite visit 14 Oct, closes 28 Oct
Est. value£1.2M – £1.8M
Most likely bidderFacilities firm
Market
Follow Foundever Operating Corporation Limited and get alerts when they win again.
Awarded contracts with the supplier and the value, so you can check prices, spot competitors and find work that is coming back to tender.
Supplier and buyer profilesWhat each one has won or awarded, who they work with, and how that is changing.
Contracts ending soonTerms that finish in the next 12 months, which often go back out to tender.
E
Top suppliersEastmere Health ServiceBuyer · 38 contracts
£30.5Mawarded, 12 months
Halvern Facilities8 contracts£12.4M
Orrin Clinical5 contracts£9.1M
Tessel Cleaning Co11 contracts£6.8M
Wexby Linen14 contracts£2.2M
Pipeline
Track your bids from interested to won.
Save a tender in one click and move it through each stage as you work on it.
Work as a teamInvite colleagues so you work from the same list.
Take it with youExport tenders and matches to CSV.
Interested2
Preparing1
Submitted1
Won1
Grounds maintenance panelSaved to your pipeline
InterestedGovBot
Ask a question in plain English.
Find tenders, look up a supplier, or check who won a contract. Just type what you need.
Who wins public services and welfare contracts in West Midlands?
Top suppliers by awarded value
1
2
3
Ask about tenders, suppliers or public bodies
Get started
Get public services and welfare tenders in West Midlands by email.
Find the tender, size it up and track the bid, in one place.
7 days free, then £36/GBP per month
