Outsourced Public Enquiries Call Handling Service for Ofqual
Office of Qualifications and Examinations Regulation (Ofqual) · Awarded contract
AwardedOutsourced Public Enquiries Call Handling Service for Ofqual
Awarded 19 Apr 2021
Awarded19 Apr 2021
Value£225,016.00
SupplierSitel Uk Limited
RegionWest Midlands
CategoryPublic Services & Welfare
Ended 3y 7mo ago1y 12mo term
Awarded 19 Apr 2021Expired 30 Mar 2023
About
Office of Qualifications and Examinations Regulation (Ofqual) awarded a contract to Sitel Uk Limited for a fully outsourced call handling service for Ofqual's public enquiries phone lines.
The supplier is responsible for answering all inbound calls, working with Ofqual service managers and frontline staff who handle email and outgoing calls.
The service supports Ofqual in promoting public confidence in regulated qualifications and assessment arrangements, serving stakeholders including students, parents/guardians, teachers, examination bodies, and the general public.
The contract value is AUD 225,016.
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Outsourced Public Enquiries Call Handling Service for Ofqual
Won by Sitel Uk Limited · Office of Qualifications and Examinations Regulation (Ofqual)
£225Kawarded
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