Award of HS2 Helpdesk and Enquiries Centre Contract to Sitel UK Ltd
HS2 · Awarded contract
AwardedAward of HS2 Helpdesk and Enquiries Centre Contract to Sitel UK Ltd
Awarded 04 Feb 2019
Awarded04 Feb 2019
Value£2,942,917.00
SupplierSitel UK Ltd
AgencyHS2
RegionWest Midlands
CategoryPublic Services & Welfare
Ended 3y 9mo ago4y term
Awarded 4 Feb 2019Expired 3 Feb 2023
About
HS2 awarded a contract to Sitel UK Ltd for the provision of a 24-hour, 365-day Helpdesk and Enquiries Centre.
The service manages and responds to all external HS2 enquiries received by telephone, email, social media, live web chats, and white copy, acting as the public-facing representative and first point of contact for all inbound HS2 contact.
The contract is for four years in duration and was awarded through a further competition via Crown Commercial Services Contact Centre Services Framework Agreement, Lot 2: Contact Centre Services (REF: RM3815).
The contract value is £2,942,917.
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Award of HS2 Helpdesk and Enquiries Centre Contract to Sitel UK Ltd
Won by Sitel UK Ltd · HS2
£2.9Mawarded
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Provision of 24/7 CCTV Operatives for Hertfordshire CCTV Partnership Control Room – StevenagePublic Safety & Security · Closes 30 Nov 2026
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