Provision of Emergency Call Handling Services for Housing Repairs by Leicester City Council
Leicester City Council · Awarded contract
AwardedProvision of Emergency Call Handling Services for Housing Repairs by Leicester City Council
Awarded 22 Dec 2023
Awarded22 Dec 2023
Value£60,000.00
SupplierPinnacle Connect Limited
AgencyLeicester City Council
RegionUnited Kingdom
CategoryPublic Services & Welfare
Ended 1y 11mo ago1y term
Awarded 22 Dec 2023Expired 21 Dec 2024
About
Leicester City Council awarded a contract to Pinnacle Connect Limited for the provision of emergency call handling services for the Housing Division.
The services involve handling all emergency repairs calls received on the tenant's emergency repairs telephone number, identifying genuine emergency calls, logging emergency repair jobs on the Council's IT system, and issuing jobs to Emergency Repair Operatives using the Council's work scheduling system, following required operational procedures.
The contract value is £60,000.
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Provision of Emergency Call Handling Services for Housing Repairs by Leicester City Council
Won by Pinnacle Connect Limited · Leicester City Council
£60Kawarded
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Out-of-Hours Emergency Repairs Call Handling Service for ConnexusPublic Services & Welfare · Closes 6 Nov 2026
Out-of-Hours Emergency Housing Options Telephone Service for Local AuthorityPublic Services & Welfare · Closes 16 Nov 2026
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