Emergency Repairs Call Handling Service for Leicester City Council Housing
Leicester City Council · Awarded contract
AwardedEmergency Repairs Call Handling Service for Leicester City Council Housing
Awarded 31 Mar 2020
Awarded31 Mar 2020
Value£187,000.00
SupplierPINNACLE PSG
AgencyLeicester City Council
RegionUnited Kingdom
CategoryPublic Services & Welfare
Ended 3y 7mo ago2y 12mo term
Awarded 31 Mar 2020Expired 30 Mar 2023
About
Leicester City Council awarded a contract to PINNACLE PSG for an emergency repairs call handling service.
The Housing Division, managing over 21,000 properties as the city's largest landlord, handles approximately 130,000 responsive repairs annually during normal working hours with around 300 craft operatives.
Outside normal hours, tenants report emergency repairs via a published telephone line, with most repairs performed by internal staff on an emergency rota and a small number of contractors for specialist work.
The contract value is AUD 187,000.
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Emergency Repairs Call Handling Service for Leicester City Council Housing
Won by PINNACLE PSG · Leicester City Council
£187Kawarded
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Out-of-Hours Emergency Housing Options Telephone Service for Local AuthorityPublic Services & Welfare · Closes 16 Nov 2026
Out-of-Hours Emergency Repairs Call Handling Service for ConnexusPublic Services & Welfare · Closes 6 Nov 2026
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Est. value£1.2M – £1.8M
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