High Intensity User Service for North Lincolnshire Emergency Department

About

NHS Humber and North Yorkshire Integrated Care Board awarded a contract to The British Red Cross Society for the High Intensity User Service in North Lincolnshire.

The service provides effective management, co-ordination, and signposting of High Intensity Users of the local Emergency Department at Scunthorpe General Hospital.

It aims to reduce the activity of High Intensity Users on GP Practices and establish, utilise, and coordinate multi-agency and existing professional services to negotiate a reduction in 999 calls.

The service seeks to demonstrate a reduced workload on unscheduled care services and the wider health economy resulting from reduced 999 calls that would otherwise have attended ED and resulted in an admission.

It safely manages and co-ordinates the chaotic and demanding nature of the patient group through multi-agency support and the volunteer sector.

The contract value is AUD 156,362.