BBC Awards Audience Services Contact Centre Contract to Capita Business Services
The British Broadcasting Corporation (BBC) · Awarded contract
AwardedBBC Awards Audience Services Contact Centre Contract to Capita Business Services
Awarded 31 Mar 2019
Awarded31 Mar 2019
Value£35,000,000.00
SupplierCapita Business Services Limited
RegionUnited Kingdom
CategoryPublic Services & Welfare
Ended 7mo ago7y term
Awarded 31 Mar 2019Expired 30 Mar 2026
About
The British Broadcasting Corporation (BBC) awarded a contract to Capita Business Services Limited for the provision of BBC Audience Services, the public-facing contact centre handling 17 services including Ofcom-regulated complaints, technology support such as Reception Advice and iPlayer support, and enquiries and appreciations.
The service operates 24/7/365 across traditional channels (phone, webform, letters) and emerging channels (webchat, social media).
The contract value is £35,000,000.
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BBC Awards Audience Services Contact Centre Contract to Capita Business Services
Won by Capita Business Services Limited · The British Broadcasting Corporation (BBC)
£35.0Mawarded
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Flexible Employee Benefits Administration Service and Cloud Platform – Ofcom (from July 2027)IT & Software · Closes 30 Nov 2026
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