Provision of Audience Services and Customer Management for the BBC
The British Broadcasting Corporation (BBC) · Awarded contract
AwardedProvision of Audience Services and Customer Management for the BBC
Awarded 15 Apr 2026
Awarded15 Apr 2026
Value£40,600,000.00
SupplierSerco Limited
RegionUnited Kingdom
CategoryPublic Services & Welfare
Expires in 4y 5mo4y 12mo term, 11% elapsed
Awarded 15 Apr 2026Expires 30 Mar 2031
About
The British Broadcasting Corporation (BBC) awarded a contract to Serco Limited for audience services and customer management, covering editorial and non-editorial complaints, enquiries, comments and appreciations, technical support for iPlayer, Sounds, and BBC Account, reception advice, BBC Action Lines, charitable appeals and donations collections, artist mail, ticketing for BBC shows, 'Take Part' in a show, and BBC Switchboard.
The contract, valued at AUD 40,600,000, aimed to enhance service quality and explore efficiency opportunities, including the use of AI for case handling and audience insights.
Similar open tenders12
TenderCloses
S4C Access Services Contracts – Subtitling, Audio Description & On‑Screen Signing (BSL)Arts & Culture
20 Nov 2026
Digital Analytics Platform for BBC — User Interaction Data (160 Billion Events/Month)IT & Software
20 Nov 2026
British Council Global Colleague Experience Platform for ~8,500 Staff in 100+ CountriesIT & Software
23 Nov 2026
Flexible Employee Benefits Administration Service and Cloud Platform – Ofcom (from July 2027)IT & Software
30 Nov 2026
Pension Administrative Services for Bank Employees – 6+5 Year Contract (£9M–£14M)Finance & Insurance
08 Feb 2027
Dementia Support Service – NHS Birmingham and Solihull ICB (3‑Year Contract from 1 April 2027, £834,000 p.a.)Health & Medical
06 Nov 2026
Business Continuity Management System (BCMS) for the British CouncilIT & Software
24 Nov 2026
Marketing, Communications, Creative and Events Services for UK Public Sector — Communications Marketplace DPSConsultancy & Legal
23 Feb 2029
Online Legal Research and Know‑How Service for Westminster City Council and Royal Brough of Kensington and CheleaConsultancy & Legal
06 Nov 2026
Film, Audio and Video Production Services for NWS (2027–2030)Arts & Culture
23 Nov 2026
Delivery of Community Services for Eastleigh Borough Council (Apr 2027–Mar 2029, optional to Mar 2030, £45,000 p.a.)Public Services & Welfare
23 Nov 2026
Interactive Bilingual Digital Storyboards & Wildlife Engagement Network – Bannau Brycheiniog National Park Visitor CentreIT & Software
27 Nov 2026
Other similar contracts12
Contract and supplierAwarded value
BBC Awards Audience Services Contact Centre Contract to Capita Business ServicesPublic Services & WelfareCapita Business Services Limited
$35,000,000
Provision of Audience Data and Reporting Services to the BBCConsultancy & LegalPwC LLP
$2,700,000
Post-Production Services for BBC CreativeArts & CultureEricsson Broadcast Services UK Ltd.
$1
Provision of Design Research Services for BBC Products and ServicesConsultancy & Legalcxpartners Ltd,Sutherland Global Services UK Ltd.,Esro Ltd.,Foolproof Ltd.,Plan Strategic Ltd,Join the Dots (Research) Ltd.,Sigma Consulting Solutions Ltd.,What People Want
$5,000,000
Editorial Services for Audience-Facing Programme Metadata by Ericsson Media Services UK Ltd.Arts & CultureEricsson Media Services UK Ltd.
$1
Provision of Professional Services Framework for BBCConsultancy & LegalCURRIE & BROWN UK LIMITED,J4 Projects Limited,Gleeds Management Services Limited,TURNER & TOWNSEND PROJECT MANAGEMENT LIMITED,ATKINS WALTERS & WEBSTER LIMITED,BROADWAY MALYAN LIMITED,SHEPPARD ROBSON,FLANAGAN LAWRENCE LIMITED,AECOM,Buro Happold Limited,Ove Arup and Partners international Ltd,Stantec UK Ltd,Robinson Low Francis LLP (RLF)
$6,000,000
Appointment of Market Research Agencies for BBC Audience InsightsConsultancy & LegalPlease see text message in Additional Text Section on Page 5 of
$50,000,000
Audience Reporting Services Contract Awarded to PriceWaterhouseCooper LLP by BBCConsultancy & LegalPriceWaterhouseCooper LLP
$1
Media Strategy and Buying Services for BBC by Havas Media LtdConsultancy & LegalHavas Media Ltd
$100,000,000
Supply of Broadcast Systems Integration Services to the BBCTelecommunicationsAtos IT Services UK Limited,dB Broadcast Limited,Dega Broadcast Systems Limited,Diversified Limited,ES Broadcast Limited,IPE Limited,Megahertz Limited,Qvest GMBH,VSC Design Limited & The Digital Garage Group Limited,Atos IT Services UK Limited,Cognizant Worldwide Limited,SuperFlyTV AB,dB Broadcast Limited,ES Broadcast Limited,Megahertz Limited,VSC Design Limited & The Digital Garage Group Limited
$40,000,000
BBC Awarded Digital Services Framework III to Multiple SuppliersIT & SoftwareLA International Computer Consultants Ltd,d3t Ltd,Lounge Logic Ltd.,Potato London,Oxygen8 Communications UK Ltd,C21 Creative Communications,Brand42,We Are Why Ltd,Createful Ltd,Cake Solutions Ltd,Code And Theory,Nomad Games Limited,Panlogic Ltd,Codegent,Azeus UK Limited,Open Reply,T-Systems,Axelisys,MagenTys,W12 Studios,Screenmedia Design Ltd,Convivio,IPL Information Processing Limited,Electric Pocket Ltd.,Tata Elxsi Limited,The Fifth Business,HeadChannel Ltd.,Plan Strategic Ltd,TBSCG,Matchbox Mobile Limited,magneticNorth,Numiko,The Roundhouse,Preloaded,Visual Sense,Agilesphere LLP,Brass,Worpcloud Ltd,fish in a bottle,GOSS Interactive Ltd,Clubhouse Studios,PA Consulting Group,Gooii Ltd,R Systems International Ltd,Engine Creative Consultants Ltd,Graymatter ltd,Eskimo Media & Technology,Knowledge Integration ltd,Exozet Berlin GmbH,Bemo,Vibe Studio,Smudge Digital,Farncombe Engineering Services Limited,Coopermatic Ltd T/A Team Cooper,Modern English Digital Limited,Bon Courage Media Limited,Alienation Digital,Photon Storm Ltd,After the Flood Ltd,TechMahindra,Corporation Pop,Insomniac Design,Perfectial,iDigitalise Ltd,Creston Unlimited,Equator,cxpartners ltd,Etain Ltd,Fettle Animation,2112 Communications,oe:gen limited,Graphite Digital Ltd,Leidos Innovations UK Ltd,Made by Many Limited,Sopra Steria Limited,L&T Infotech Ltd,Metia Ltd,Digital Innovation Group,Andrew Newman,OTM LTD,ustwo,Blue State Digital,FutureNow Digital,Samphire Digital,Indulge Media UK Limited,Arqiva Limited,Microserve Ltd,Dovetailed Limited,ClerksWell,Contented Ltd,Playerthree Ltd,Netlight Consulting Ltd,Practicus Ltd,bolser,Excite Creativity,Test House,Reading Room,Hacksaw Ltd,Sandbar Design,Hive IT Limited,Indigo Gaming PTE. LTD.,Head London,Future Fossil Studios Ltd.,CSC,IMImobile,SB,Goodboy Digital,Vubiquity,Substance,SoftSkan Limited,Exabre Limited,Isotoma,WPA Pinfold,Merapar Advisory B.V.,Something More,Sigma Consulting Solutions Limited.,Crafted,DESTEK ACCESIBLE TECHNOLOGY,The Unit,Phoenix Digital Limited,Conjure Ltd.,Connecting Element Ltd,Kin,Psycle Interactive Limited,Dom Digital,Gavin Willis Creative Marketing Ltd,New Verve Consulting Ltd,RothTech Limited,Nasim Consulting Limited,Stack,Studio Output,Airsource Ltd.,SCISYS Deutschland GmbH,TM Management Solutions Limited (Trading as Cognita Projects),Rock Kitchen Harris,Pedalo Limited,Mobile Pie,Make Us Proud,Tribal Education Limited,Polar Moment Ltd,Zengenti Ltd,Naked Ideas,ESRC Consulting Ltd,Wilson Cooke,The User Experience Business,miggle.co.uk,Hunter Macdonald,Commendium Ltd,ADM Software Solutions Ltd,Netsells Ltd,MetaBroadcast,Rabbit Hole,Balloon Dog,Cogent Elliott Group Limited,Spinning Clock,ITG Creator,Redbox Mobile PLC,DigitasLBi,Fat Media Ltd,Friday,Cyber-Duck Ltd,Elucidate,On Device Solutions,LIVEWORK STUDIO LTD,Contino,Manifesto Digital Limited,Flipbook Ltd,Webrevolve,Kite Development & Consulting Limited,Software Box Ltd,Equion Consulting Limited,Keytree Limitedd,Pomegranate Media,Chromatrope Limited,Equal Experts,Transversal Corporation Ltd,The Moment Content Company,Delete Limited,Shout Digital Limited,TheTin Ltd,Jollywise Media,Toby Freeman Limited,Complete Control UK Limited,Reed Specialist Recruitment,Unboxed Consulting,Waters Creative,Intermarketing,Radiator Digital,Candyspace Media,Fabric Digital Limited,Zaizi Limited,We Launch Ltd,Paper,Accenture UK Ltd,Comuzi Innovation Factory,Software AG,Matmi New Media Design Ltd,Enigma Interactive,ThinkAnalytics (UK) Ltd,Tradebox Media,eTribez Labs Ltd.,Rondo Media,Collective,tilt,Nathan Fulwood,New Media Squad,Softwire,Studio 24 Ltd,Splinter ( c ) Ltd,Agile Collective Ltd,jp74 ltd,Endava,Sun & Moon Studios,Applied Works UK Limited,JSC "Arcadia Inc.",Bunnyfoot Ltd,Kerve Creative,M&C Saatchi Ltd,Newicon Ltd,IB Boost,Present Technologies,Studio Rotate,Black Swan Data Ltd,rehabstudio ltd,WONKY,APS Group,JAM Media Ltd.,A Productions Ltd,Toasted Digital Ltd,Agens AS,Leadin UK Limited,Layer3 Systems Limited,Scary Beasties Ltd,Catch Digital,Degree 53 Limited,Aetopia Ltd.,Objectivity Ltd,Si digital,Eyesparks,Cheil UK,Play Digital Innovation Limited,MindTree Ltd,Planning Unit,Space 66 Ltd.,Tectonic Interactive,CACI,rippleffect,Totally Communications Ltd,JGM AGENCY,Delta Tre Media Limited,Apadmi Ltd,COGNIZANT TECHNOLOGY SOLUTIONS,Jellyfish,Newt Idea,Accedo UK Ltd,Mop Media,Rantmedia Limited,Nimbletank,Code Computerlove,Engine Creative Agency Limited,Enable International Limited,Future Platforms,BJSs Limited,North Highland,Temple Interactive Media Limited,CDS,BAE Systems Applied Intelligence,Aardman Animations,Big Motive Ltd,Therapy Box,Infuze Limited,aerian studios ltd,4T2 Multimedia,Atticmedia Ltd,Pulsion Technology Ltd,NotOnlyButAlso,Tinopolis Interactive,Axinom,Bang the Table UK Pty Ltd,Rocket Science Solutions Ltd (t/a Rocket),LShift Ltd,Plug-in Media,Fuel,amplify,The Workshop (Sheffield) Limited,Comotion Ltd,Magic Milestones Ltd,Clarasys,ioko365 Limited,Playniac,First Image,Dare,M2A Media Limited,True Digital,Future Workshops,stardotstar,EUROPEAN DYNAMICS UK LTD,Chunk Digital,NTT DATA UK Ltd,ThoughtWorks,Eagle Eye Technology Limited,Everyone,Monitise Create,Netro42,Deloitte MCS Limited,D8,Moon,Mobica Ltd,Matter Of Form,Stream UK Media Services Limited,borwell Limited,100 Shapes,Deeson Group Ltd,Ardentisys,Fast Web Media
$25,000,000
Relocation Management Services for BBC StaffPublic Services & WelfareSirva Ltd
$5,500,000
Suppliers similar to Serco Limited8
SupplierContracts
Unlock the full platform.
7 days free, then £36/GBP per month. Cancel anytime.
What you get
Find
Find public services and welfare tenders in United Kingdom in one place.
We monitor central, devolved and local government portals in near real time and update the feed as tenders are published, so you check one place instead of many.
Search by keyword, or describe your workType a keyword, or switch to AI search and say what your business does.
Narrow it downFilter by category, region and area, or view open tenders on a map.
Provision of Audience Services and Customer Management for the BBC
Won by Serco Limited · The British Broadcasting Corporation (BBC)
£40.6Mawarded
Alerts
Open tenders like this contract, sent to you.
Tell us what you are looking for and we email you when a matching tender is published.
Set it up your wayUse keywords, a description of your work, a location or a distance from a postcode. Up to 10 alerts.
Instant or dailyGet an email when a match is published, or one summary a day.
GmailGovMarketto you
7:00 am2 new public services and welfare tenders
S4C Access Services Contracts – Subtitling, Audio Description & On‑Screen Signing (BSL)Arts & Culture · Closes 20 Nov 2026
Digital Analytics Platform for BBC — User Interaction Data (160 Billion Events/Month)IT & Software · Closes 20 Nov 2026
From your alert: Public Services & Welfare
Assess
Size up a tender in minutes.
Before you open a single document, get the requirements, a likely value and who you would be up against.
Requirements from the documentsWho can bid, mandatory criteria, how it is scored, insurance and key dates, each with its source.
Value and competitionAn estimated value from similar awarded contracts, and the suppliers most likely to bid.
Key requirementsFrom 12 documents
Who can bidRegistered commercial cleaners
Mandatory criteriaPolice checks for staff on site
How it is scoredPrice 40%, experience 35%, method 25%
Insurance£20M public liability
Key datesSite visit 14 Oct, closes 28 Oct
Est. value£1.2M – £1.8M
Most likely bidderFacilities firm
Market
Follow Serco Limited and get alerts when they win again.
Awarded contracts with the supplier and the value, so you can check prices, spot competitors and find work that is coming back to tender.
Supplier and buyer profilesWhat each one has won or awarded, who they work with, and how that is changing.
Contracts ending soonTerms that finish in the next 12 months, which often go back out to tender.
E
Top suppliersEastmere Health ServiceBuyer · 38 contracts
£30.5Mawarded, 12 months
Halvern Facilities8 contracts£12.4M
Orrin Clinical5 contracts£9.1M
Tessel Cleaning Co11 contracts£6.8M
Wexby Linen14 contracts£2.2M
Pipeline
Track your bids from interested to won.
Save a tender in one click and move it through each stage as you work on it.
Work as a teamInvite colleagues so you work from the same list.
Take it with youExport tenders and matches to CSV.
Interested2
Preparing1
Submitted1
Won1
Grounds maintenance panelSaved to your pipeline
InterestedGovBot
Ask a question in plain English.
Find tenders, look up a supplier, or check who won a contract. Just type what you need.
Which suppliers do similar work to Serco Limited?
Similar suppliers, by contracts won
1Serco Citizin Services Pty Ltd0 contracts
2Serco Australia Pty Ltd0 contracts
3G4S Custodial Services Pty Ltd0 contracts
Ask about tenders, suppliers or public bodies
Get started
Get public services and welfare tenders in United Kingdom by email.
Find the tender, size it up and track the bid, in one place.
7 days free, then £36/GBP per month
