Appointment of Capita for Kent County Council Contact Centre Services
KENT COUNTY COUNCIL · Awarded contract
AwardedAppointment of Capita for Kent County Council Contact Centre Services
Awarded 31 Mar 2026
Awarded31 Mar 2026
Value£9,142,634.00
SupplierCapita Business Services Ltd
AgencyKENT COUNTY COUNCIL
RegionUnited Kingdom
CategoryPublic Services & Welfare
Expires in 3y 5mo4y term, 15% elapsed
Awarded 31 Mar 2026Expires 31 Mar 2030
About
Kent County Council awarded a contract to Capita Business Services Ltd for contact centre services under SC230157, valued at £9,142,634.
The four-year contract commences on 1st April 2026, with an optional 3-year extension.
Capita will deliver a high-quality, value-for-money, and efficient contact centre service to Kent residents, including 24/7 service provision (essential out-of-hours provision only), key telephony services for KCC's customer contacts, emergency calls, and harnessing technology to enable customers to self-serve or reach their outcome in the quickest possible way.
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Appointment of Capita for Kent County Council Contact Centre Services
Won by Capita Business Services Ltd · KENT COUNTY COUNCIL
£9.1Mawarded
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