West Sussex County Council · Awarded contract
Awarded

Out of Hours Contact Centre Service for West Sussex County Council

Awarded 30 Sep 2022

View live tenders
Awarded30 Sep 2022
Value£73,273.00
RegionUnited Kingdom
CategoryPublic Services & Welfare
Ended 3y 1mo ago12mo term
Awarded 30 Sept 2022Expired 29 Sept 2023

West Sussex County Council awarded a contract to Capita Business Services Limited for the continuation of call centre activity to support an out of hours service.

The contract term is 1+1 and was called off from KCS Framework Y20023.

The contract value is £73,273.

Similar open tenders12

Local Authority Out-of-Hours Emergency Telephone Homelessness Support Service for Households at RiskPublic Services & Welfare
16 Nov 2026
Out-of-Hours Emergency Housing Options Telephone Service for Local AuthorityPublic Services & Welfare
16 Nov 2026
Out-of-Hours Emergency Repairs Call Handling Service for ConnexusPublic Services & Welfare
06 Nov 2026
Short Breaks Services Framework Market Engagement – Worcestershire County CouncilPublic Services & Welfare
31 Dec 2027
Short Breaks Services Framework for Children with Disabilities – Worcestershire County CouncilPublic Services & Welfare
16 Nov 2026
Care Support Services for Children with a Disability – Hampshire County Council Open Framework (1 Sept 2022, 4 years + 2-year option)Public Services & Welfare
31 Aug 2028
Children’s Direct Payment Support Service – Cumberland CouncilPublic Services & Welfare
25 Nov 2026
Connect2Surrey Dynamic Purchasing System for Temporary Worker Agencies and Interim Contractors/Consultants – Preferred Provider ListingPublic Services & Welfare
31 Jan 2028
Children's Direct Payment Support Service – Cumberland Council (from 1 April 2027)Public Services & Welfare
25 Nov 2026
Care Support Services for Children with a Disability Framework – Hampshire County Council (Commenced 11 May 2026)Public Services & Welfare
11 Feb 2030
Flexible Apprenticeships Suppliers Framework – West Sussex County CouncilEducation & Training
01 Dec 2026
Unclassified Road Condition Surveys for West Sussex County Council – 2027Infrastructure
10 Nov 2026

Other similar contracts12

Provision of Public Access West Sussex Support ServicesPublic Services & WelfareCAPITA BUSINESS SERVICES LIMITED
$56,727.5
Appointment of Capita for Kent County Council Contact Centre ServicesPublic Services & WelfareCapita Business Services Ltd
$9,142,634
Provision of Invoice Processing Services to West Sussex County CouncilConsultancy & LegalCapita Business Services Ltd
$142,000
Provision of BACS Bureau Services to West Sussex County CouncilIT & SoftwareCAPITA BUSINESS SERVICES LIMITED
$29,271
Award of Out of Hours Contact Centre Services to ACCESS UK LTDPublic Services & WelfareACCESS UK LTD
$429,122
Wide Area Network Services Continuation for West Sussex County CouncilIT & SoftwareCAPITA BUSINESS SERVICES LIMITED
$1,395,400
Provision of Invoice Processing Services to West Sussex County CouncilConsultancy & LegalCAPITA BUSINESS SERVICES LTD
$133,694
Out of Hours Customer Call Handling Services by Capita Business Services for London Borough of Waltham ForestPublic Services & WelfareCapita Business Services Ltd
$176,000
Oracle Service Cloud HR Workflow Support for West Sussex County CouncilIT & SoftwareCAPITA BUSINESS SERVICES LIMITED
$101,746
Award of Countywide Community Advice and Support Service in West SussexPublic Services & WelfareCitizens Advice in West Sussex (North, South, East)
$7,067,050
Re-licensing of Pay360 Payment Service for West Sussex County CouncilIT & SoftwareCAPITA BUSINESS SERVICES LIMITED
$410,625
Out-of-Hours Telephone Service for East Sussex CouncilsPublic Services & WelfareCornwall Council - Adult Social Care
$200,000

Unlock the full platform.

7 days free, then £36/GBP per month. Cancel anytime.

What you get

Find

Find public services and welfare tenders in United Kingdom in one place.

We monitor central, devolved and local government portals in near real time and update the feed as tenders are published, so you check one place instead of many.

Search by keyword, or describe your workType a keyword, or switch to AI search and say what your business does.
Narrow it downFilter by category, region and area, or view open tenders on a map.

Alerts

Open tenders like this contract, sent to you.

Tell us what you are looking for and we email you when a matching tender is published.

Set it up your wayUse keywords, a description of your work, a location or a distance from a postcode. Up to 10 alerts.
Instant or dailyGet an email when a match is published, or one summary a day.

Assess

Size up a tender in minutes.

Before you open a single document, get the requirements, a likely value and who you would be up against.

Requirements from the documentsWho can bid, mandatory criteria, how it is scored, insurance and key dates, each with its source.
Value and competitionAn estimated value from similar awarded contracts, and the suppliers most likely to bid.

Market

Follow CAPITA BUSINESS SERVICES LIMITED and get alerts when they win again.

Awarded contracts with the supplier and the value, so you can check prices, spot competitors and find work that is coming back to tender.

Supplier and buyer profilesWhat each one has won or awarded, who they work with, and how that is changing.
Contracts ending soonTerms that finish in the next 12 months, which often go back out to tender.

Pipeline

Track your bids from interested to won.

Save a tender in one click and move it through each stage as you work on it.

Work as a teamInvite colleagues so you work from the same list.
Take it with youExport tenders and matches to CSV.

GovBot

Ask a question in plain English.

Find tenders, look up a supplier, or check who won a contract. Just type what you need.

Get started

Get public services and welfare tenders in United Kingdom by email.

Find the tender, size it up and track the bid, in one place.

7 days free, then £36/GBP per month

You're In — Free Trial Activated

You now have full access to GovMarket Premium for 7 days. You’ll be charged at the end of the trial unless you cancel.

  • Tell Us What You Do — We'll surface the tenders that are most relevant to your business.