Qualitative Research on Universal Credit Migration Journeys for Tax Credits Customers
Awarded 20 Dec 2016
About
HM Revenue & Customs awarded a contract to Ipsos-MORI for qualitative research with tax credits customers to explore responses to potential high-level Universal Credit migration journeys, including customer reactions, understanding of required actions, and consequences of inaction, with findings intended to inform how the transition can be made easier.
The contract value was £49,914.
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