Customer Experience Research for Tax Credits to Universal Credit Transition
H M REVENUE & CUSTOMS · Awarded contract
AwardedCustomer Experience Research for Tax Credits to Universal Credit Transition
Awarded 11 Dec 2015
Awarded11 Dec 2015
Value£57,290.00
SupplierIpsos MORI
AgencyH M REVENUE & CUSTOMS
RegionLondon
CategoryConsultancy & Legal
Ended 10y 5mo ago6mo term
Awarded 11 Dec 2015Expired 28 May 2016
About
H M Revenue & Customs awarded a contract to Ipsos MORI for research to improve the current 'stopping tax credits' service and inform the development of further services designed to move larger volumes of tax credits customers to Universal Credit.
The research aimed to ensure a smooth customer journey and inform communication products from DWP and HMRC for customers transitioning to Universal Credit.
The contract value was AUD 57,290.
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Customer Experience Research for Tax Credits to Universal Credit Transition
Won by Ipsos MORI · H M REVENUE & CUSTOMS
£57Kawarded
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