Qualitative Research on Tax Credit Debt Transfer Notifications to DWP
HM REVENUE & CUSTOMS · Awarded contract
AwardedQualitative Research on Tax Credit Debt Transfer Notifications to DWP
Awarded 06 Jul 2017
Awarded06 Jul 2017
Value£19,602.50
SupplierIPSOS MORI
AgencyHM REVENUE & CUSTOMS
RegionUnited Kingdom
CategoryConsultancy & Legal
Ended 9y 2mo ago2mo term
Awarded 6 July 2017Expired 7 Sept 2017
About
HM Revenue & Customs awarded a contract to Ipsos MORI for qualitative research to explore customer responses to a new letter notifying them that their tax credits debts are being transferred to the Department for Work and Pensions (DWP) for recovery.
The research will walk through the end-to-end journey with customers to explore likely reactions at each stage, ensure the messages in the letter are clear and unambiguous, and identify questions people have after reading the letter, testing these alongside draft web guidance to identify gaps.
The contract was awarded under the Market Research Framework MR130001, with a value of AUD 19,602.5.
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Qualitative Research on Tax Credit Debt Transfer Notifications to DWP
Won by IPSOS MORI · HM REVENUE & CUSTOMS
£20Kawarded
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