H M REVENUE & CUSTOMS · Awarded contract

Awarded

Market Research for Debt Product Testing of Tax Credit Debt Transfer Options

Awarded 29 Jul 2015

View live tenders

Awarded29 Jul 2015

Value£17,687.00

SupplierIpsos MORI

AgencyH M REVENUE & CUSTOMS

RegionUnited Kingdom

CategoryConsultancy & Legal

Ended 11y 2mo ago1mo term

Awarded 29 July 2015Expired 9 Sept 2015

About

H M Revenue & Customs awarded a contract to Ipsos MORI for market research under the Market Research Framework MR130001.

The research tested three new products being developed to assess their effectiveness in supporting the transfer of tax credits debt to Universal Credit or leaving the tax credits regime entirely: the Individual Debt Statement, the Consolidated Notice to Pay, and a statement informing customers that their Time to Pay agreement is being stopped.

The research aimed to identify areas that customers find difficult and indicate where further supporting information is needed.

The contract value was £17,687.

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