United Utilities Water Limited · Find a Tender

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Tender: United Utilities Household Debt Collection Services – Specialist DCAs & BPO Providers

Released about 2 months ago

Closes29 Dec 2026

Likely valueEstimate£150K to £1.2MInflation adjusted

LocationUnited Kingdom

AgencyUnited Utilities Water Limited

SourceFind a Tender

CategoryFinance & Insurance

56 days leftCloses Tue, 29 Dec 2026

About

United Utilities is seeking suppliers for household (domestic) debt collection services, engaging specialist Debt Collection Agencies (DCAs) and Business Process Outsourcing (BPO) providers to deliver live 1st and 2nd contact, doorstep visits, specialist vulnerable customer handling, final accounts, trace & collect, low value placements and probate/deceased cases. Suppliers will receive customer debt data from United Utilities, work through agreed processes to secure payment in line with Fair Pay Guidelines, remit collected funds back to United Utilities and provide any additional information obtained while securing payment, and must adhere to all applicable industry standards and Good Industry Practice including demonstrable compliance and failure-resolution processes.

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United Utilities Water Limited

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3 new finance and insurance tenders

United Utilities Household Debt Collection Services – Specialist DCAs & BPO ProvidersFinance & Insurance · United Utilities Water Limited · Closes 29 Dec 2026

Managed Debt Collection Services Framework – MSP to Manage FCA-Regulated AgenciesFinance & Insurance · Closes 27 Nov 2026

Enforcement Agency Services - Dynamic Purchasing System for Debt Collection (Places for People)Finance & Insurance · Closes 12 May 2029

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