Debt Product Testing Stage 3 for HMRC's Tax Credits to Universal Credit Transition
Awarded 08 Dec 2015
About
H M Revenue & Customs awarded a contract to Ipsos MORI for Debt Product Testing Stage 3 under the Market Research Framework MR130001, valued at £20,000.
The testing involved draft web-based guidance with tax credits customers to assess its effectiveness in driving desired behaviour, explored customer responses to the resurrection of historic debt for recovery and whether the guidance met their need for further information, and examined customer understanding of how HMRC treats debts as individual rather than joint debts and how these debts were handled where households subsequently split up.
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