Provision of Written Oyster Ticketing and Application Query Responses for Transport for London
TRANSPORT FOR LONDON · Awarded contract
AwardedProvision of Written Oyster Ticketing and Application Query Responses for Transport for London
Awarded 07 Oct 2018
Awarded07 Oct 2018
Value£2,500,000.00
SupplierJourneycall Limited,
AgencyTRANSPORT FOR LONDON
RegionLondon
CategoryTransport & Logistics
Ended 4y ago4y 1mo term
Awarded 7 Oct 2018Expired 3 Nov 2022
About
Transport for London awarded a contract to Journeycall Limited for written responses to Oyster ticketing and application queries, excluding telephony help desk services.
The contract value is AUD 2,500,000.
Similar open tenders12
TenderCloses
Department for Transport Call-Off Contract for Shared Transport Research, Evaluation and AnalysisConsultancy & Legal
12 Nov 2026
Local Authority Out-of-Hours Emergency Telephone Homelessness Support Service for Households at RiskPublic Services & Welfare
16 Nov 2026
Gypsy and Traveller Accommodation Assessment for Hull Local Plan – Kingston upon HullConsultancy & Legal
16 Nov 2026
Out-of-Hours Emergency Housing Options Telephone Service for Local AuthorityPublic Services & Welfare
16 Nov 2026
University of Portsmouth Business Travel Management Services – Pre-Market EngagementTransport & Logistics
16 Nov 2026
Passenger Transport Services to Wirral Council Establishments – 3-Year Framework with 1-Year OptionTransport & Logistics
23 Feb 2029
Establishment of Dynamic Market for Managed Rail Replacement Bus/Coach and Taxi Services – DFTOTransport & Logistics
31 May 2034
Eastern Region Examination System Application — Licences, Support and Configuration (up to 8-year contract)IT & Software
11 Dec 2026
Local Bus Services Contracts (6 Lots) — 2‑Year Term Starting 28 Feb 2027Transport & Logistics
02 Dec 2026
Passenger Bus and Taxi Transport Services – East Riding of Yorkshire Council (DPS, 7 years, est. £100m)Transport & Logistics
30 Nov 2027
Security Services for Transport for Wales Network – Stations, Depots and On‑Train OperationsPublic Safety & Security
14 Jan 2027
Control of Contractors Portal for Transport for Wales Station NetworkIT & Software
24 Nov 2026
Other similar contracts12
Contract and supplierAwarded value
Award of Contact Centre Services for Oyster and Ticketing Support to Journeycall Limited by Transport for LondonTransport & LogisticsJourneycall Limited,
$8,696,964
Provision of Contact Handling Services for Transport for London's Oyster Card SchemeTransport & LogisticsJourneycall Limited
$11,500,000
Award of Batch 3 Oyster Calls Contract to Journeycall LimitedTransport & LogisticsJourneycall Limited
$3,000,000
Award of Oyster Card Fulfilment Services to Journeycall LimitedTransport & LogisticsJourneycall Limited
$600,000
Award of Contact Centre Services to Journeycall Limited by Transport for LondonTransport & LogisticsJourneycall Limited
$10,000,000
Oyster Call Handling Services for Transport for LondonTransport & LogisticsCharles Novacroft Direct Limited trading as Novacroft,
$3,690,938
Provision of Contact Handling Services for Transport for London's Oyster Card SchemeTransport & LogisticsCAPITA PLC
$11,500,000
Call Centre and Key Fulfilment Services for Cycle Hire ContractTransport & LogisticsJourneycall Limited, 3
$1,050,000
Award of Batch 6 Oyster Calls Contract to Novacroft by Transport for LondonTransport & LogisticsCharles Novacroft Direct Limited trading as Novacroft,
$1,956,864
Cycle Hire Contact Centre and Key Fulfilment Services by Journeycall LimitedTransport & LogisticsJourneycall Limited,
$2,506,947.59
Award of Rackspace Oyster Hosting Contract to Rackspace LimitedIT & SoftwareRackspace Limited
$922,105.06
Award of Customer Services Framework for TfL Contact CentresPublic Services & WelfareCapita Business Services,Journeycall Limited,Charles Novacroft Direct Limited
$0
Unlock the full platform.
7 days free, then £36/GBP per month. Cancel anytime.
What you get
Find
Find transport and logistics tenders in London in one place.
We monitor central, devolved and local government portals in near real time and update the feed as tenders are published, so you check one place instead of many.
Search by keyword, or describe your workType a keyword, or switch to AI search and say what your business does.
Narrow it downFilter by category, region and area, or view open tenders on a map.
Provision of Written Oyster Ticketing and Application Query Responses for Transport for London
Won by Journeycall Limited, · TRANSPORT FOR LONDON
£2.5Mawarded
Alerts
Open tenders like this contract, sent to you.
Tell us what you are looking for and we email you when a matching tender is published.
Set it up your wayUse keywords, a description of your work, a location or a distance from a postcode. Up to 10 alerts.
Instant or dailyGet an email when a match is published, or one summary a day.
GmailGovMarketto you
7:00 am2 new transport and logistics tenders
Department for Transport Call-Off Contract for Shared Transport Research, Evaluation and AnalysisConsultancy & Legal · Closes 12 Nov 2026
Local Authority Out-of-Hours Emergency Telephone Homelessness Support Service for Households at RiskPublic Services & Welfare · Closes 16 Nov 2026
From your alert: Transport & Logistics
Assess
Size up a tender in minutes.
Before you open a single document, get the requirements, a likely value and who you would be up against.
Requirements from the documentsWho can bid, mandatory criteria, how it is scored, insurance and key dates, each with its source.
Value and competitionAn estimated value from similar awarded contracts, and the suppliers most likely to bid.
Key requirementsFrom 12 documents
Who can bidRegistered commercial cleaners
Mandatory criteriaPolice checks for staff on site
How it is scoredPrice 40%, experience 35%, method 25%
Insurance£20M public liability
Key datesSite visit 14 Oct, closes 28 Oct
Est. value£1.2M – £1.8M
Most likely bidderFacilities firm
Market
Follow Journeycall Limited, and get alerts when they win again.
Awarded contracts with the supplier and the value, so you can check prices, spot competitors and find work that is coming back to tender.
Supplier and buyer profilesWhat each one has won or awarded, who they work with, and how that is changing.
Contracts ending soonTerms that finish in the next 12 months, which often go back out to tender.
E
Top suppliersEastmere Health ServiceBuyer · 38 contracts
£30.5Mawarded, 12 months
Halvern Facilities8 contracts£12.4M
Orrin Clinical5 contracts£9.1M
Tessel Cleaning Co11 contracts£6.8M
Wexby Linen14 contracts£2.2M
Pipeline
Track your bids from interested to won.
Save a tender in one click and move it through each stage as you work on it.
Work as a teamInvite colleagues so you work from the same list.
Take it with youExport tenders and matches to CSV.
Interested2
Preparing1
Submitted1
Won1
Grounds maintenance panelSaved to your pipeline
InterestedGovBot
Ask a question in plain English.
Find tenders, look up a supplier, or check who won a contract. Just type what you need.
Who wins transport and logistics contracts in London?
Top suppliers by awarded value
1
2
3
Ask about tenders, suppliers or public bodies
Get started
Get transport and logistics tenders in London by email.
Find the tender, size it up and track the bid, in one place.
7 days free, then £36/GBP per month
