Oyster Call Handling Services for Transport for London
Transport for London · Awarded contract
AwardedOyster Call Handling Services for Transport for London
Awarded 31 Jul 2021
Awarded31 Jul 2021
Value£3,690,938.00
AgencyTransport for London
RegionLondon
CategoryTransport & Logistics
Ended 1y 3mo ago3y 12mo term
Awarded 31 July 2021Expired 29 July 2025
About
Transport for London awarded a contract to Charles Novacroft Direct Limited trading as Novacroft for contact centre handling services for Oyster travel.
The contract, valued at AUD 3,690,938, covers the provision of call handling support related to the Oyster card system.
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Other similar contracts12
Contract and supplierAwarded value
Award of Batch 6 Oyster Calls Contract to Novacroft by Transport for LondonTransport & LogisticsCharles Novacroft Direct Limited trading as Novacroft,
$1,956,864
Award of Batch 2 Oyster Calls Contract to Novacroft by Transport for LondonTransport & LogisticsCharles Novacroft Direct Limited trading as Novacroft,
$0
Provision of Contact Handling Services for Transport for London's Oyster Card SchemeTransport & LogisticsJourneycall Limited
$11,500,000
Award of Contact Centre Services for Oyster and Ticketing Support to Journeycall Limited by Transport for LondonTransport & LogisticsJourneycall Limited,
$8,696,964
Provision of Contactless Payment Card Customer Contact Services for Transport for LondonTransport & LogisticsChares Novacroft Direct Limited,
$5,000,000
Provision of Contact Handling Services for Transport for London's Oyster Card SchemeTransport & LogisticsCAPITA PLC
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Award of Batch 3 Oyster Calls Contract to Journeycall LimitedTransport & LogisticsJourneycall Limited
$3,000,000
Contactless Payment Card Customer Support for Transport for LondonTransport & LogisticsChares Novacroft Direct Limited
$5,000,000
Provision of Written Oyster Ticketing and Application Query Responses for Transport for LondonTransport & LogisticsJourneycall Limited,
$2,500,000
Award of Customer Services Framework for TfL Contact CentresPublic Services & WelfareCapita Business Services,Journeycall Limited,Charles Novacroft Direct Limited
$0
Award of Oyster Card Fulfilment Services to Journeycall LimitedTransport & LogisticsJourneycall Limited
$600,000
Operation and Management of Travel Concession Schemes for Transport for LondonTransport & LogisticsCharles Novacroft Directed Limited (as Novacroft),
$30,000,000
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Oyster Call Handling Services for Transport for London
Won by Charles Novacroft Direct Limited trading as Novacroft, · Transport for London
£3.7Mawarded
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