TRANSPORT FOR LONDON · Awarded contract
Awarded

Contactless Payment Card Customer Support for Transport for London

Awarded 06 Oct 2019

View live tenders
Awarded06 Oct 2019
Value£5,000,000.00
RegionLondon
CategoryTransport & Logistics
Ended 2y 11mo ago4y 2mo term
Awarded 6 Oct 2019Expired 30 Nov 2023

Transport for London awarded a contract to Chares Novacroft Direct Limited for handling customer contacts related to journeys made using Contactless Payment Cards.

The contract, valued at AUD 5,000,000, covers the management of customer inquiries and support for contactless payment transactions.

Similar open tenders12

Other similar contracts12

Provision of Contactless Payment Card Customer Contact Services for Transport for LondonTransport & LogisticsChares Novacroft Direct Limited,
$5,000,000
Oyster Call Handling Services for Transport for LondonTransport & LogisticsCharles Novacroft Direct Limited trading as Novacroft,
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Award of Customer Services Framework for TfL Contact CentresPublic Services & WelfareCapita Business Services,Journeycall Limited,Charles Novacroft Direct Limited
$0
Award of Batch 6 Oyster Calls Contract to Novacroft by Transport for LondonTransport & LogisticsCharles Novacroft Direct Limited trading as Novacroft,
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Merchant Acquiring Services for Transport for LondonFinance & InsuranceBarclays Bank PLC trading as Barclaycard Payment Acceptance
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Provision of Contact Handling Services for Transport for London's Oyster Card SchemeTransport & LogisticsJourneycall Limited
$11,500,000
Provision of Contact Handling Services for Transport for London's Oyster Card SchemeTransport & LogisticsCAPITA PLC
$11,500,000
Operation and Management of Travel Concession Schemes for Transport for LondonTransport & LogisticsCharles Novacroft Directed Limited (as Novacroft),
$30,000,000
Award of Batch 2 Oyster Calls Contract to Novacroft by Transport for LondonTransport & LogisticsCharles Novacroft Direct Limited trading as Novacroft,
$0
Award of TfL Contact Centre Framework to Journeycall, Capita, and Charles NovacroftTelecommunicationsJourneycall Limited,Capita Business Services Limited,Charles Novacroft Direct Limited
$0
Provision of Customer Information Assistant Services for Transport for LondonTransport & LogisticsTransport Investigations Ltd
$4,500,000
Award of Contact Centre Services for Oyster and Ticketing Support to Journeycall Limited by Transport for LondonTransport & LogisticsJourneycall Limited,
$8,696,964

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