Award of TfL Contact Centre Framework to Journeycall, Capita, and Charles Novacroft
TRANSPORT FOR LONDON · Awarded contract
AwardedAward of TfL Contact Centre Framework to Journeycall, Capita, and Charles Novacroft
Awarded 30 Apr 2016
Ended 4y 7mo ago5y 11mo term
Awarded 30 Apr 2016Expired 31 Mar 2022
About
Transport for London awarded a contract to Journeycall Limited, Capita Business Services Limited, and Charles Novacroft Direct Limited for the TfL Contact Centre Framework.
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Other similar contracts12
Contract and supplierAwarded value
Award of Customer Services Framework for TfL Contact CentresPublic Services & WelfareCapita Business Services,Journeycall Limited,Charles Novacroft Direct Limited
$0
Award of Contact Centre Services to Journeycall Limited by Transport for LondonTransport & LogisticsJourneycall Limited
$10,000,000
Award of Contact Centre Services for Oyster and Ticketing Support to Journeycall Limited by Transport for LondonTransport & LogisticsJourneycall Limited,
$8,696,964
Award of Batch 2 Oyster Calls Contract to Novacroft by Transport for LondonTransport & LogisticsCharles Novacroft Direct Limited trading as Novacroft,
$0
Award of Batch 6 Oyster Calls Contract to Novacroft by Transport for LondonTransport & LogisticsCharles Novacroft Direct Limited trading as Novacroft,
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Cycle Hire Contact Centre and Key Fulfilment Services by Journeycall LimitedTransport & LogisticsJourneycall Limited,
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Award of Batch 3 Oyster Calls Contract to Journeycall LimitedTransport & LogisticsJourneycall Limited
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Award of Contact Centres and Business Services Framework by Crown Commercial ServicePublic Services & WelfareNCO EUROPE LIMITED,go-centric ltd,TELEPERFORMANCE LIMITED,VENTRICA LTD,HINDUJA GLOBAL SOLUTIONS UK LIMITED,ARVATO LIMITED,Sitel UK Limited,SHARED SERVICES CONNECTED LTD,TTEC (UK) SOLUTIONS LIMITED,Capita Business Services Ltd,SERCO LIMITED,G4S FACILITIES MANAGEMENT (UK) LIMITED,CHARLES NOVACROFT DIRECT LIMITED,THE CONTACT COMPANY LTD,ResQ Limited,ACCENTURE (UK) LIMITED,LIBERATA UK LIMITED,NHS SHARED BUSINESS SERVICES LIMITED
$3,500,000,000
Passenger Assist Contact HandlingTransport & LogisticsJourneycall Limited
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Call Centre and Key Fulfilment Services for Cycle Hire ContractTransport & LogisticsJourneycall Limited, 3
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Provision of Contact Handling Services for Transport for London's Oyster Card SchemeTransport & LogisticsJourneycall Limited
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Award of TfL Contact Centre Framework to Journeycall, Capita, and Charles Novacroft
Won by Journeycall Limited,Capita Business Services Limited,Charles Novacroft Direct Limited · TRANSPORT FOR LONDON
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Architecture and Urbanism Framework 4 – Architecture and Design Services for TfL, GLA and London BoroughsInfrastructure · Closes 8 Dec 2026
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