Outsourced Call Answering and Enquiry Service for Housing Ombudsman
HOUSING OMBUDSMAN SERVICE · Awarded contract
AwardedOutsourced Call Answering and Enquiry Service for Housing Ombudsman
Awarded 02 Apr 2017
Awarded02 Apr 2017
Value£160,000.00
SupplierOn Net Communications
RegionUnited Kingdom
CategoryPublic Services & Welfare
Ended 7y 7mo ago1y 12mo term
Awarded 2 Apr 2017Expired 29 Mar 2019
About
The Housing Ombudsman Service awarded a contract to On Net Communications for the provision of first-line response and back-office support services, valued at AUD 160,000.
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Outsourced Call Answering and Enquiry Service for Housing Ombudsman
Won by On Net Communications · HOUSING OMBUDSMAN SERVICE
£160Kawarded
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Local Authority Out-of-Hours Emergency Telephone Homelessness Support Service for Households at RiskPublic Services & Welfare · Closes 16 Nov 2026
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Key requirementsFrom 12 documents
Who can bidRegistered commercial cleaners
Mandatory criteriaPolice checks for staff on site
How it is scoredPrice 40%, experience 35%, method 25%
Insurance£20M public liability
Key datesSite visit 14 Oct, closes 28 Oct
Est. value£1.2M – £1.8M
Most likely bidderFacilities firm
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