Department of Business, Energy and Industrial Strategy (BEIS) · Awarded contract

Awarded

Delivery of European Consumer Centre Services (ECCS) by Chartered Trading Standards Institute

Awarded 30 Jun 2019

View live tenders

Awarded30 Jun 2019

Value£148,360.50

SupplierChartered Trading Standards Institute

AgencyDepartment of Business, Energy and Industrial Strategy (BEIS)

RegionUnited Kingdom

CategoryPublic Services & Welfare

Ended 5y 11mo ago1y 5mo term

Awarded 30 June 2019Expired 1 Dec 2020

About

Department of Business, Energy and Industrial Strategy (BEIS) awarded a contract to Chartered Trading Standards Institute to continue delivery of the European Consumer Centre Services (ECCS) from July 2019 to December 2020, valued at £148,360.5.

The ECCS operates a website and phone helpline providing information and advice to UK consumers accessing services from traders based in other Member States.

Consumer advisors with knowledge of consumer rights legislation provide advice on cross-border issues by phone and email, in accordance with the Services Directive 2006/123/EC.

The service includes general information on requirements in other Member States, means of redress for disputes, and contact details of assistance organisations.

The contract covers the cost of running the service only.

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