Provision of Online Dispute Resolution Contact Point Support Service
Awarded 08 Jul 2015
About
UK SHARED BUSINESS SERVICES LTD awarded a contract to The Trading Standards Institute for the provision of a telephone and online information and support service, known as the ODR Contact Point, to assist parties involved in disputes about online purchases submitted via the Europe-wide Online Dispute Resolution Platform.
The service, valued at AUD 297,739, includes at least two advisers and fulfils the requirements of Article 7 of Regulation (EU) No.
524/2013 on online dispute resolution for consumer disputes.
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