Awarded

Provision of Online Dispute Resolution Contact Point Support Service

Awarded 08 Jul 2015

View live tenders
Awarded08 Jul 2015
Value£297,739.00
RegionUnited Kingdom
CategoryConsultancy & Legal
Ended 7y 10mo ago3y 6mo term
Awarded 8 July 2015Expired 8 Jan 2019

UK SHARED BUSINESS SERVICES LTD awarded a contract to The Trading Standards Institute for the provision of a telephone and online information and support service, known as the ODR Contact Point, to assist parties involved in disputes about online purchases submitted via the Europe-wide Online Dispute Resolution Platform.

The service, valued at AUD 297,739, includes at least two advisers and fulfils the requirements of Article 7 of Regulation (EU) No.

524/2013 on online dispute resolution for consumer disputes.

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