Provision of Rail Ombudsman Service by Dispute Resolution Ombudsman
OFFICE OF RAIL AND ROAD · Awarded contract
AwardedProvision of Rail Ombudsman Service by Dispute Resolution Ombudsman
Awarded 21 May 2023
Awarded21 May 2023
Value£4,951,460.00
SupplierDispute Resolution Ombudsman
AgencyOFFICE OF RAIL AND ROAD
RegionUnited Kingdom
CategoryConsultancy & Legal
Expires in 1y 10mo5y 4mo term, 65% elapsed
Awarded 21 May 2023Expires 4 Sept 2028
About
OFFICE OF RAIL AND ROAD awarded a contract to Dispute Resolution Ombudsman for a complete end-to-end Alternative Dispute Resolution scheme for the rail industry on a not-for-profit basis.
The scheme is free to consumers, provides an impartial arbitrator for firms and consumers in resolving disputes, issues decisions that are binding on firms but not consumers, and serves as a source of evidence and intelligence on issues that may cause consumer detriment in the rail industry and the overall passenger experience of raising a complaint about a rail service.
The contract value is £4,951,460.
Similar open tenders12
TenderCloses
Passenger Rail Operating Cost Benchmarking Study – Office of Rail and RoadTransport & Logistics
23 Nov 2026
ICRIR Framework for Independent External Workplace Mediation and Conflict Resolution ServicesConsultancy & Legal
08 Dec 2026
Economic analysis for ORR track access decisions — four access applicationsConsultancy & Legal
04 Nov 2026
Framework Agreement for External Workplace Mediation and Conflict Resolution ServicesConsultancy & Legal
30 Nov 2026
SEND Mediation and Disagreement Resolution Service – Rotherham Borough CouncilConsultancy & Legal
09 Nov 2026
National Rail British Sign Language Customer Information Service for Digital, Station and Onboard DisplaysIT & Software
08 Dec 2026
Network Rail Operational Property Inspection Services FrameworkInfrastructure
12 Nov 2026
SEND Mediation and Disagreement Resolution Service for EHCP and SEN DisputesConsultancy & Legal
20 Nov 2026
Establishment of Dynamic Market for Managed Rail Replacement Bus/Coach and Taxi Services – DFTOTransport & Logistics
31 May 2034
Station Advertising Concession – Manage, Operate and Exploit Advertising Space at Network Rail and DFTO StationsTransport & Logistics
20 Nov 2026
Independent Health Complaints Advocacy Service (IHCAS) – 3-Year Council Contract from 1 April 2027Health & Medical
23 Nov 2026
Supply, Installation and Maintenance of 24/7 Ergonomic Chairs for Network Rail (England, Wales & Scotland)Miscellaneous
05 Nov 2026
Other similar contracts12
Contract and supplierAwarded value
Policy Development and Support to Rail OmbudsmanConsultancy & LegalLUCERNA PARTNERS LIMITED
$19,000
Rail Ombudsman Consumer Satisfaction SurveyConsultancy & LegalIpsos (Market Research) Ltd
$21,749
User Testing of Rail Ombudsman Accessibility for Passengers with DisabilitiesConsultancy & LegalResearch Institute for Disabled Consumers
$29,600
Survey of Disabled Passengers' Access to Rail Complaints and Redress ProcessesTransport & LogisticsTRAJECTORY LIMITED
$45,314.95
Award of Passenger Awareness Research for Rail Ombudsman to Savanta GroupConsultancy & LegalSAVANTA GROUP LIMITED
$49,950
Legal Support for Rail Ombudsman Project by Osborne Clarke LLPConsultancy & LegalOsborne Clarke LLP
$76,250
Development of Target Operating Model for Rail Ombudsman by Lucerna Partners LLPConsultancy & LegalLucerna Partners LLP
$76,000
Complaint Handling Satisfaction Tracking Survey by Critical Research for Office of Rail and RoadConsultancy & LegalCRITICAL RESEARCH LIMITED
$28,500
Complaint Handling Satisfaction Tracking Survey by Critical Research for the Office of Rail and RoadConsultancy & LegalCritical Research
$25,800
Satisfaction Survey for Rail Complaint Handling by Office of Rail and RoadConsultancy & LegalCritical Research
$24,900
Passenger Complaints Handling Satisfaction Survey for Rail OperatorsConsultancy & LegalM.E.L Research
$52,000
Award of Consumer Team Complaints Analysis Work to Critical Research LimitedConsultancy & LegalCRITICAL RESEARCH LIMITED
$12,950
Unlock the full platform.
7 days free, then £36/GBP per month. Cancel anytime.
What you get
Find
Find consultancy and legal tenders in United Kingdom in one place.
We monitor central, devolved and local government portals in near real time and update the feed as tenders are published, so you check one place instead of many.
Search by keyword, or describe your workType a keyword, or switch to AI search and say what your business does.
Narrow it downFilter by category, region and area, or view open tenders on a map.
Provision of Rail Ombudsman Service by Dispute Resolution Ombudsman
Won by Dispute Resolution Ombudsman · OFFICE OF RAIL AND ROAD
£5.0Mawarded
Alerts
Open tenders like this contract, sent to you.
Tell us what you are looking for and we email you when a matching tender is published.
Set it up your wayUse keywords, a description of your work, a location or a distance from a postcode. Up to 10 alerts.
Instant or dailyGet an email when a match is published, or one summary a day.
GmailGovMarketto you
7:00 am2 new consultancy and legal tenders
Passenger Rail Operating Cost Benchmarking Study – Office of Rail and RoadTransport & Logistics · Closes 23 Nov 2026
ICRIR Framework for Independent External Workplace Mediation and Conflict Resolution ServicesConsultancy & Legal · Closes 8 Dec 2026
From your alert: Consultancy & Legal
Assess
Size up a tender in minutes.
Before you open a single document, get the requirements, a likely value and who you would be up against.
Requirements from the documentsWho can bid, mandatory criteria, how it is scored, insurance and key dates, each with its source.
Value and competitionAn estimated value from similar awarded contracts, and the suppliers most likely to bid.
Key requirementsFrom 12 documents
Who can bidRegistered commercial cleaners
Mandatory criteriaPolice checks for staff on site
How it is scoredPrice 40%, experience 35%, method 25%
Insurance£20M public liability
Key datesSite visit 14 Oct, closes 28 Oct
Est. value£1.2M – £1.8M
Most likely bidderFacilities firm
Market
Follow Dispute Resolution Ombudsman and get alerts when they win again.
Awarded contracts with the supplier and the value, so you can check prices, spot competitors and find work that is coming back to tender.
Supplier and buyer profilesWhat each one has won or awarded, who they work with, and how that is changing.
Contracts ending soonTerms that finish in the next 12 months, which often go back out to tender.
E
Top suppliersEastmere Health ServiceBuyer · 38 contracts
£30.5Mawarded, 12 months
Halvern Facilities8 contracts£12.4M
Orrin Clinical5 contracts£9.1M
Tessel Cleaning Co11 contracts£6.8M
Wexby Linen14 contracts£2.2M
Pipeline
Track your bids from interested to won.
Save a tender in one click and move it through each stage as you work on it.
Work as a teamInvite colleagues so you work from the same list.
Take it with youExport tenders and matches to CSV.
Interested2
Preparing1
Submitted1
Won1
Grounds maintenance panelSaved to your pipeline
InterestedGovBot
Ask a question in plain English.
Find tenders, look up a supplier, or check who won a contract. Just type what you need.
Who wins consultancy and legal contracts in United Kingdom?
Top suppliers by awarded value
1
2
3
Ask about tenders, suppliers or public bodies
Get started
Get consultancy and legal tenders in United Kingdom by email.
Find the tender, size it up and track the bid, in one place.
7 days free, then £36/GBP per month
