Business Energy and Industrial Strategy · Awarded contract

Awarded

Delivery of the Online Dispute Resolution (ODR) Contact Point by CTSI

Awarded 30 Jun 2019

View live tenders

Awarded30 Jun 2019

Value£148,869.48

SupplierChartered Trading Standards Institute

AgencyBusiness Energy and Industrial Strategy

RegionUnited Kingdom

CategoryPublic Services & Welfare

Ended 5y 10mo ago1y 6mo term

Awarded 30 June 2019Expired 31 Dec 2020

About

Business Energy and Industrial Strategy awarded a contract to Chartered Trading Standards Institute for the continued delivery of the Online Dispute Resolution (ODR) contact point from July 2019 to December 2020, valued at £148,869.48.

The contract covered the cost of running a phone and online information and support service to assist parties in disputes about online purchases submitted via a Europe-wide ODR platform.

The service facilitated communication between parties in a dispute and a relevant ADR entity, including assisting consumers with complaint documentation, providing consumer rights information, explaining platform functioning and ADR operational rules, and informing consumers of other redress means.

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