Delivery of European Consumer Centre Services (ECCS) by Chartered Trading Standards Institute
Business Energy and Industrial Strategy · Awarded contract
AwardedDelivery of European Consumer Centre Services (ECCS) by Chartered Trading Standards Institute
Awarded 30 Jun 2019
Awarded30 Jun 2019
Value£148,360.50
RegionUnited Kingdom
CategoryPublic Services & Welfare
Ended 5y 10mo ago1y 6mo term
Awarded 30 June 2019Expired 31 Dec 2020
About
Business Energy and Industrial Strategy awarded a contract to Chartered Trading Standards Institute to continue delivery of the European Consumer Centre Services (ECCS) from July 2019 to December 2020, valued at AUD 148,360.5.
The ECCS operates a website and phone helpline providing information and advice to UK consumers accessing services from traders in other Member States.
Consumer advisors with expertise in consumer rights legislation offer advice on cross-border issues via phone and email, in accordance with the Services Directive 2006/123/EC.
The service includes general information on requirements in other Member States, means of redress for disputes, and contact details for assistance organizations.
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Delivery of European Consumer Centre Services (ECCS) by Chartered Trading Standards Institute
Won by Chartered Trading Standards Institute · Business Energy and Industrial Strategy
£148Kawarded
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