Department of Business, Energy and Industrial Strategy (BEIS) · Awarded contract

Awarded

Delivery of Online Dispute Resolution (ODR) Contact Point by Chartered Trading Standards Institute

Awarded 30 Jun 2019

View live tenders

Awarded30 Jun 2019

Value£148,869.48

SupplierChartered Trading Standards Institute

AgencyDepartment of Business, Energy and Industrial Strategy (BEIS)

RegionUnited Kingdom

CategoryPublic Services & Welfare

Ended 5y 11mo ago1y 5mo term

Awarded 30 June 2019Expired 1 Dec 2020

About

The Department of Business, Energy and Industrial Strategy (BEIS) awarded a contract to the Chartered Trading Standards Institute to continue delivery of the Online Dispute Resolution (ODR) contact point from July 2019 to December 2020, with a contract value of £148,869.48.

The ODR contact point is a phone and online information and support service that assists parties in disputes about online purchases submitted via a Europe-wide ODR platform.

The contract covers the cost of running the service only.

ODR facilitates communication between parties in a dispute and a relevant ADR entity, including assisting consumers submitting a complaint via the platform with completion of relevant documentation; providing the parties and relevant ADR entities with consumer rights information relating to sales and service contracts applying in the Member State hosting the ODR adviser; providing information on the functioning of the platform; providing explanations of the operational rules and processes applied by the relevant ADR entities; and informing the consumer of other means of redress available if a dispute is not resolved through ODR.

Similar open tenders12

SEND Mediation and Disagreement Resolution Service for EHCP and SEN DisputesConsultancy & Legal

20 Nov 2026

ICRIR Framework for Independent External Workplace Mediation and Conflict Resolution ServicesConsultancy & Legal

08 Dec 2026

Framework Agreement for External Workplace Mediation and Conflict Resolution ServicesConsultancy & Legal

30 Nov 2026

SEND Mediation and Disagreement Resolution Service – Rotherham Borough CouncilConsultancy & Legal

09 Nov 2026

ONS Dynamic Purchasing System for Data Sources, Services and ExpertiseResearch & Development

03 Apr 2028

NHS England Dynamic Purchasing System for Building, Revising and Maintaining Information StandardsIT & Software

31 Oct 2027

Integrated Adult Alcohol and Drug Treatment and Recovery Service – Single Accountable Provider, £7.37m p.a., from 25 Oct 2027Health & Medical

23 Dec 2026

Dynamic Purchasing System for Scientific Research and Advice to UK Government — Ongoing Applications (deadline 9 Feb 2029)Research & Development

09 Feb 2029

National Rail British Sign Language Customer Information Service for Digital, Station and Onboard DisplaysIT & Software

08 Dec 2026

Cyber Accelerator Programme – Design Partnerships to Link Public-Sector Cyber Challenges with SME SolutionsIT & Software

27 Nov 2026

Spark — The Technology Innovation MarketplaceIT & Software

16 Feb 2029

Court Appointed Intermediary Services Framework Re-opening – October 2025 (England, Wales, Scotland)Public Services & Welfare

12 Nov 2026

Other similar contracts12

Delivery of the Online Dispute Resolution (ODR) Contact Point by CTSIPublic Services & WelfareChartered Trading Standards Institute

$148,869.48

Provision of Online Dispute Resolution Contact Point Support ServiceConsultancy & LegalThe Trading Standards Institute

$297,739

Accreditation and Oversight of ADR Providers in UK Consumer MarketsConsultancy & LegalChartered Trading Standards Institute

$306,000

Contract Variation for Online Dispute Resolution Contact Point ServicesConsultancy & LegalThe Trading Standards Institute

$22,208.33

Mediation Services for OECD National Contact Point by CEDRConsultancy & LegalCENTRE FOR EFFECTIVE DISPUTE RESOLUTION LIMITED

$100,000

Delivery of European Consumer Centre Services (ECCS) by Chartered Trading Standards InstitutePublic Services & WelfareChartered Trading Standards Institute

$148,360.5

Delivery of European Consumer Centre Services (ECCS) by Chartered Trading Standards InstitutePublic Services & WelfareChartered Trading Standards Institute

$148,360.5

Provision of Rail Ombudsman Service by Dispute Resolution OmbudsmanConsultancy & LegalDispute Resolution Ombudsman

$4,951,460

Development of Online Consumer Protection Information Portal for EU Member StatesIT & SoftwareThe Trading Standards Institute

$7,418,025

Independent Adjudication Service for Ofsted Complaints Handling by CEDRConsultancy & LegalThe Centre for Effective Dispute Resolution (CEDR)

$100,000

Review of Alternative Dispute Resolution Cases for OfcomConsultancy & LegalLucerna Partners Limited

$50,000

Award of Civil and Commercial Mediation Training Course to ADR-ODR International for UWE BPTC StudentsEducation & TrainingADR-ODR International Limited

$67,080

Unlock the full platform.

7 days free, then £36/GBP per month. Cancel anytime.

What you get

Find

Find public services and welfare tenders in United Kingdom in one place.

We monitor central, devolved and local government portals in near real time and update the feed as tenders are published, so you check one place instead of many.

Search by keyword, or describe your workType a keyword, or switch to AI search and say what your business does.

Narrow it downFilter by category, region and area, or view open tenders on a map.

Alerts

Open tenders like this contract, sent to you.

Tell us what you are looking for and we email you when a matching tender is published.

Set it up your wayUse keywords, a description of your work, a location or a distance from a postcode. Up to 10 alerts.

Instant or dailyGet an email when a match is published, or one summary a day.

Gmail

OutlookAny other inboxWorks with any email address

GovMarketto you

7:00 am

2 new public services and welfare tenders

SEND Mediation and Disagreement Resolution Service for EHCP and SEN DisputesConsultancy & Legal · Closes 20 Nov 2026

ICRIR Framework for Independent External Workplace Mediation and Conflict Resolution ServicesConsultancy & Legal · Closes 8 Dec 2026

From your alert: Public Services & Welfare

Assess

Size up a tender in minutes.

Before you open a single document, get the requirements, a likely value and who you would be up against.

Requirements from the documentsWho can bid, mandatory criteria, how it is scored, insurance and key dates, each with its source.

Value and competitionAn estimated value from similar awarded contracts, and the suppliers most likely to bid.

Market

Follow Chartered Trading Standards Institute and get alerts when they win again.

Awarded contracts with the supplier and the value, so you can check prices, spot competitors and find work that is coming back to tender.

Supplier and buyer profilesWhat each one has won or awarded, who they work with, and how that is changing.

Contracts ending soonTerms that finish in the next 12 months, which often go back out to tender.

Pipeline

Track your bids from interested to won.

Save a tender in one click and move it through each stage as you work on it.

Work as a teamInvite colleagues so you work from the same list.

Take it with youExport tenders and matches to CSV.

GovBot

Ask a question in plain English.

Find tenders, look up a supplier, or check who won a contract. Just type what you need.

Get started

Get public services and welfare tenders in United Kingdom by email.

Find the tender, size it up and track the bid, in one place.

7 days free, then £36/GBP per month