South Cambridgeshire District Council · Awarded contract
Awarded

Supply of Microsoft Teams Direct Routing Reporting Solution to South Cambridgeshire District Council

Awarded 06 Mar 2023

View live tenders
Awarded06 Mar 2023
Value£0.00
SupplierCode Software UK Ltd
AgencySouth Cambridgeshire District Council
RegionUnited Kingdom
CategoryIT & Software
Ended 3y 7mo ago25d term
Awarded 6 Mar 2023Expired 30 Mar 2023

About

South Cambridgeshire District Council awarded a contract to Code Software UK Ltd for a reporting solution for Microsoft Teams Direct Routing.

The solution provides detailed reports for MS Teams Auto Attendants, Call Queues, and individual Teams Telephony Users for internal and PSTN calls, covering statistics such as call volumes, call duration, queue wait times, presence of queue members, caller ID, abandoned calls, missed calls, start/end times, and visualisations of call legs.

It presents historical and real-time data in pre-configured dashboards, supports Excel exports, and allows scheduled reports.

The solution is used by Call Queue Team owners, Team Leaders, and the Management team, and is a commercially off-the-shelf, turnkey managed service that enables self-service reporting without reliance on the Council's Shared IT Service for regular data transfers.

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