Supply of Cisco Webex Contact Centre and Microsoft Teams Phone Direct Routing with SIP Trunking for Bristol City Council
Bristol City Council · Awarded contract
AwardedSupply of Cisco Webex Contact Centre and Microsoft Teams Phone Direct Routing with SIP Trunking for Bristol City Council
Awarded 23 Aug 2022
Awarded23 Aug 2022
Value£5,100,000.00
AgencyBristol City Council
RegionUnited Kingdom
CategoryIT & Software
Expires in 10mo5y term, 84% elapsed
Awarded 23 Aug 2022Expires 22 Aug 2027
About
Bristol City Council awarded a contract to Intuitive Systems and Networks Ltd for the supply of a Cisco Webex Contact Centre and Microsoft Teams Phone Direct Routing, along with supporting SIP Trunking.
The contract, valued at £5,100,000, was intended to replace the council's end-of-contract contact centre solution, enabling the expansion and modernisation of contact channels for citizens and the transition of traditional telephony to internet-based calling through expanded use of Microsoft Teams.
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Supply of Cisco Webex Contact Centre and Microsoft Teams Phone Direct Routing with SIP Trunking for Bristol City Council
Won by Intuitive Systems and Networks Ltd · Bristol City Council
£5.1Mawarded
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