Supply of Contact Centre Platform and Associated Services to Harrow Council
Harrow Council · Awarded contract
AwardedSupply of Contact Centre Platform and Associated Services to Harrow Council
Awarded 27 Feb 2025
Awarded27 Feb 2025
Value£485,145.00
SupplierOpus Business Systems Ltd
AgencyHarrow Council
RegionLondon
CategoryIT & Software
Expires in 1y 4mo2y 12mo term, 56% elapsed
Awarded 27 Feb 2025Expires 26 Feb 2028
About
Harrow Council awarded a contract to Opus Business Systems Ltd for the provision of a contact centre platform and associated services.
The contract was procured under the PCR 2015 regime via a Request for Quotation (RFQ) process, with a contract value of £485,145.
Similar open tenders12
TenderCloses
Unified Customer Contact and Force Control Room Solution – York & North Yorkshire Combined Authority and North Yorkshire PolicePublic Safety & Security
17 Nov 2026
Alternative Provision Services for Hull City Council (7 Lots) – Contract from Sept 2027Education & Training
13 Nov 2026
Supported Living Open Framework — East Riding of Yorkshire CouncilPublic Services & Welfare
30 Mar 2033
Provision of 24/7 CCTV Operatives for Hertfordshire CCTV Partnership Control Room – StevenagePublic Safety & Security
30 Nov 2026
Recruitment Agency Framework for Hertfordshire County Council and Participating Local AuthoritiesPublic Services & Welfare
20 Nov 2026
Provision of 24/7 CCTV Operatives for Hertfordshire CCTV Partnership Control Room – StevenagePublic Safety & Security
30 Nov 2026
Herefordshire Council Supported Living Services – Approved Provider ListPublic Services & Welfare
26 Feb 2038
Community Family Help Service for Children and Families – Herefordshire CouncilPublic Services & Welfare
17 Nov 2026
Children's Direct Payment Support Service – Cumberland Council (from 1 April 2027)Public Services & Welfare
25 Nov 2026
Flexible Employee Benefits Administration Service and Cloud Platform – Ofcom (from July 2027)IT & Software
30 Nov 2026
Offender Engagement, Support and Oversight Service for High-Risk Offenders in Supported Exempt Accommodation – DerbyshirePublic Services & Welfare
13 Nov 2026
Dorset Care, Support, Housing and Community Safety Framework – 10-Year Procurement for Care, Housing and Community Safety ServicesPublic Services & Welfare
31 Mar 2032
Other similar contracts12
Contract and supplierAwarded value
Provision of Voice Unified Communications and Contact Centre System by Opus Business SystemsTelecommunicationsOpus Business Systems ltd
$1,698,876
Replacement of Contact Centre and Telephony Solution for Fenland District CouncilTelecommunicationsOpus Business Systems Limited (Trading as Opus Telecoms)
$169,689.07
Supply of Call Centre Software System to Harborough District CouncilIT & SoftwareTALKDESK U.K. LIMITED
$56,474
Supply of Cloud Contact Centre Solution to Gloucester City CouncilIT & SoftwareCirrus Response Ltd
$207,015
Supply of Contact Centre as a Service Platform to Buckinghamshire CouncilIT & Software8x8 UK Limited
$494,035.6
Supply of Telephony and Contact Centre Cloud Solution to London Borough of HackneyTelecommunicationsVonage Limited
$1,099,149
Hosting and Application Maintenance and Support Services for Harrow CouncilIT & SoftwareVersion 1 Solutions Ltd
$3,500,000
Supply of Workforce Management System for Call Centre Ancillary Services to North Yorkshire County CouncilIT & SoftwareOpus Business Systems Limited t/a Opus Telecoms
$227,400
Supply of 8x8 Contact Centre Software to the Charity Commission for England and WalesIT & SoftwareOpus Business Systems Limited
$170,000
IT Service Desk and Security Operations Support for Harrow CouncilIT & SoftwareVersion 1 Solutions Ltd
$1,390,170
Provision of a SaaS Contact Centre Platform to Warrington Borough CouncilIT & SoftwareSoftcat Plc
$85,000
Hosting, Support, and Maintenance of Social Care and Early Years IT Systems for Harrow CouncilIT & SoftwareAccess UK Ltd
$2,373,450
Unlock the full platform.
7 days free, then £36/GBP per month. Cancel anytime.
What you get
Find
Find IT and software tenders in London in one place.
We monitor central, devolved and local government portals in near real time and update the feed as tenders are published, so you check one place instead of many.
Search by keyword, or describe your workType a keyword, or switch to AI search and say what your business does.
Narrow it downFilter by category, region and area, or view open tenders on a map.
Supply of Contact Centre Platform and Associated Services to Harrow Council
Won by Opus Business Systems Ltd · Harrow Council
£485Kawarded
Alerts
Open tenders like this contract, sent to you.
Tell us what you are looking for and we email you when a matching tender is published.
Set it up your wayUse keywords, a description of your work, a location or a distance from a postcode. Up to 10 alerts.
Instant or dailyGet an email when a match is published, or one summary a day.
GmailGovMarketto you
7:00 am2 new IT and software tenders
Unified Customer Contact and Force Control Room Solution – York & North Yorkshire Combined Authority and North Yorkshire PolicePublic Safety & Security · Closes 17 Nov 2026
Alternative Provision Services for Hull City Council (7 Lots) – Contract from Sept 2027Education & Training · Closes 13 Nov 2026
From your alert: IT & Software
Assess
Size up a tender in minutes.
Before you open a single document, get the requirements, a likely value and who you would be up against.
Requirements from the documentsWho can bid, mandatory criteria, how it is scored, insurance and key dates, each with its source.
Value and competitionAn estimated value from similar awarded contracts, and the suppliers most likely to bid.
Key requirementsFrom 12 documents
Who can bidRegistered commercial cleaners
Mandatory criteriaPolice checks for staff on site
How it is scoredPrice 40%, experience 35%, method 25%
Insurance£20M public liability
Key datesSite visit 14 Oct, closes 28 Oct
Est. value£1.2M – £1.8M
Most likely bidderFacilities firm
Market
Follow Opus Business Systems Ltd and get alerts when they win again.
Awarded contracts with the supplier and the value, so you can check prices, spot competitors and find work that is coming back to tender.
Supplier and buyer profilesWhat each one has won or awarded, who they work with, and how that is changing.
Contracts ending soonTerms that finish in the next 12 months, which often go back out to tender.
E
Top suppliersEastmere Health ServiceBuyer · 38 contracts
£30.5Mawarded, 12 months
Halvern Facilities8 contracts£12.4M
Orrin Clinical5 contracts£9.1M
Tessel Cleaning Co11 contracts£6.8M
Wexby Linen14 contracts£2.2M
Pipeline
Track your bids from interested to won.
Save a tender in one click and move it through each stage as you work on it.
Work as a teamInvite colleagues so you work from the same list.
Take it with youExport tenders and matches to CSV.
Interested2
Preparing1
Submitted1
Won1
Grounds maintenance panelSaved to your pipeline
InterestedGovBot
Ask a question in plain English.
Find tenders, look up a supplier, or check who won a contract. Just type what you need.
Who wins IT and software contracts in London?
Top suppliers by awarded value
1
2
3
Ask about tenders, suppliers or public bodies
Get started
Get IT and software tenders in London by email.
Find the tender, size it up and track the bid, in one place.
7 days free, then £36/GBP per month
