Replacement of Contact Centre and Telephony Solution for Fenland District Council
Fenland District Council · Awarded contract
AwardedReplacement of Contact Centre and Telephony Solution for Fenland District Council
Awarded 01 Mar 2024
Awarded01 Mar 2024
Value£169,689.07
AgencyFenland District Council
RegionEast of England
CategoryTelecommunications
Expires in 9mo3y 5mo term, 78% elapsed
Awarded 1 Mar 2024Expires 30 July 2027
About
Fenland District Council awarded a contract to Opus Business Systems Limited (Trading as Opus Telecoms) for the replacement of its telephony solution with an externally hosted system, including a contact centre system and soft phone solution.
The contract was procured via CCS Framework RM6116 and is valued at AUD 169,689.07.
Similar open tenders12
TenderCloses
Telecommunications Services Dynamic Purchasing System (60‑month) – Procurement Assist Limited / iFM BoltonTelecommunications
31 May 2029
Cloud Telephony Framework for Digital Care Services – NHS England (Prior Information Notice)IT & Software
31 Mar 2027
Unified Customer Contact and Force Control Room Solution – York & North Yorkshire Combined Authority and North Yorkshire PolicePublic Safety & Security
17 Nov 2026
Provision of ICT Products, Services and Solutions Framework for Education – Nexus Multi Academy TrustIT & Software
11 Nov 2026
Door Entry Systems Servicing, Maintenance and Upgrades – Ipswich Borough CouncilPublic Safety & Security
09 Nov 2026
Emergency Call Monitoring Telephone Answering Service – Broadland & Orwell Housing AssociationsPublic Safety & Security
27 Nov 2026
Out-of-Hours Emergency Housing Options Telephone Service for Local AuthorityPublic Services & Welfare
16 Nov 2026
Local Authority Out-of-Hours Emergency Telephone Homelessness Support Service for Households at RiskPublic Services & Welfare
16 Nov 2026
Dynamic Purchasing System for Mobile Coverage and Performance Services – Worcestershire County CouncilTelecommunications
31 Jul 2028
Cumberland Council Telecare & Assistive Technology Service Recommissioning — Pre‑Market Engagement (June 2027)Health & Medical
27 Nov 2026
Telephony and Communication Services Dynamic Purchasing SystemTelecommunications
27 Mar 2028
Conversion Practices Victim Support Service – Development, Setup and Helpline/Website IntegrationPublic Services & Welfare
09 Nov 2026
Other similar contracts12
Contract and supplierAwarded value
Provision of Voice Unified Communications and Contact Centre System by Opus Business SystemsTelecommunicationsOpus Business Systems ltd
$1,698,876
Replacement of Contact Centre Telephony System for Cambridgeshire County CouncilTelecommunicationsAmillan Limited
$344,527
Supply of Contact Centre and Telephony System to Lichfield District CouncilIT & Software8x8 UK Limited
$148,732.46
Supply of Fixed Line, SIP Telephony and Mitel Contact Centre Support to North Yorkshire County CouncilTelecommunicationsOpus Business Systems Limited t/a Opus Telecoms
$320,000
Provision of Cloud Contact Centre Telephony Software System to Folkestone and Hythe District CouncilIT & SoftwareAmillan Ltd
$336,800
Replacement of Contact Centre Telephony System for South Norfolk and Broadland District CouncilsTelecommunications4net Technologies Limited
$733,671
Support and Maintenance of Mitel Telephony System for Wychavon District CouncilIT & SoftwareOpus Business Solutions
$52,316
Supply of Cloud-Based Contact Centre Solution to Teignbridge District CouncilIT & SoftwareBusiness Systems (UK)
$462,120
Telephony Upgrade for Rutland County CouncilTelecommunicationsOpus Business Systems ltd
$180,000
Award of VoIP Telephony and Contact Centre Solution to Cavendish Communications LtdTelecommunicationsCavendish Communications Ltd
$380,288.11
Supply of Corporate Telephony Solution with Call Centre to Uttlesford District CouncilTelecommunicationsADEPT TECHNOLOGY GROUP PLC
$160,000
Supply of Contact Centre Telephony to Lichfield District CouncilTelecommunications8x8 UK Ltd
$300,966
Unlock the full platform.
7 days free, then £36/GBP per month. Cancel anytime.
What you get
Find
Find telecommunications tenders in East of England in one place.
We monitor central, devolved and local government portals in near real time and update the feed as tenders are published, so you check one place instead of many.
Search by keyword, or describe your workType a keyword, or switch to AI search and say what your business does.
Narrow it downFilter by category, region and area, or view open tenders on a map.
Replacement of Contact Centre and Telephony Solution for Fenland District Council
Won by Opus Business Systems Limited (Trading as Opus Telecoms) · Fenland District Council
£170Kawarded
Alerts
Open tenders like this contract, sent to you.
Tell us what you are looking for and we email you when a matching tender is published.
Set it up your wayUse keywords, a description of your work, a location or a distance from a postcode. Up to 10 alerts.
Instant or dailyGet an email when a match is published, or one summary a day.
GmailGovMarketto you
7:00 am2 new telecommunications tenders
Telecommunications Services Dynamic Purchasing System (60‑month) – Procurement Assist Limited / iFM BoltonTelecommunications · Closes 31 May 2029
Cloud Telephony Framework for Digital Care Services – NHS England (Prior Information Notice)IT & Software · Closes 31 Mar 2027
From your alert: Telecommunications
Assess
Size up a tender in minutes.
Before you open a single document, get the requirements, a likely value and who you would be up against.
Requirements from the documentsWho can bid, mandatory criteria, how it is scored, insurance and key dates, each with its source.
Value and competitionAn estimated value from similar awarded contracts, and the suppliers most likely to bid.
Key requirementsFrom 12 documents
Who can bidRegistered commercial cleaners
Mandatory criteriaPolice checks for staff on site
How it is scoredPrice 40%, experience 35%, method 25%
Insurance£20M public liability
Key datesSite visit 14 Oct, closes 28 Oct
Est. value£1.2M – £1.8M
Most likely bidderFacilities firm
Market
Follow this supplier and get alerts when they win again.
Awarded contracts with the supplier and the value, so you can check prices, spot competitors and find work that is coming back to tender.
Supplier and buyer profilesWhat each one has won or awarded, who they work with, and how that is changing.
Contracts ending soonTerms that finish in the next 12 months, which often go back out to tender.
E
Top suppliersEastmere Health ServiceBuyer · 38 contracts
£30.5Mawarded, 12 months
Halvern Facilities8 contracts£12.4M
Orrin Clinical5 contracts£9.1M
Tessel Cleaning Co11 contracts£6.8M
Wexby Linen14 contracts£2.2M
Pipeline
Track your bids from interested to won.
Save a tender in one click and move it through each stage as you work on it.
Work as a teamInvite colleagues so you work from the same list.
Take it with youExport tenders and matches to CSV.
Interested2
Preparing1
Submitted1
Won1
Grounds maintenance panelSaved to your pipeline
InterestedGovBot
Ask a question in plain English.
Find tenders, look up a supplier, or check who won a contract. Just type what you need.
Who wins telecommunications contracts in East of England?
Top suppliers by awarded value
1
2
3
Ask about tenders, suppliers or public bodies
Get started
Get telecommunications tenders in East of England by email.
Find the tender, size it up and track the bid, in one place.
7 days free, then £36/GBP per month
