Provision of a SaaS Contact Centre Platform to Warrington Borough Council
Warrington Borough Council · Awarded contract
AwardedProvision of a SaaS Contact Centre Platform to Warrington Borough Council
Awarded 28 Feb 2022
Expires in 4mo5y term, 94% elapsed
Awarded 28 Feb 2022Expires 27 Feb 2027
About
Warrington Borough Council awarded a contract to Softcat Plc for the provision of a Contact Centre Platform, delivered as software-as-a-service (SaaS), valued at £85,000.
Similar open tenders12
TenderCloses
Secure Connection Portal for Managing and Sharing Venue, Event, Tourism and Community Information – Telford & Wrekin CouncilIT & Software
09 Nov 2026
Wiltshire Council Water and Wastewater Services Contract – Commencing June 2027Water & Sanitation
06 Nov 2026
Case Management System for Drug and Alcohol Service – Somerset CouncilIT & Software
09 Nov 2026
Integrated SaaS CRM and Management Information System for Employability & Skills – Edinburgh and South East ScotlandIT & Software
11 Jan 2027
Dynamic Purchasing System for Mobile Coverage and Performance Services – Worcestershire County CouncilTelecommunications
31 Jul 2028
Unified Customer Contact and Force Control Room Solution – York & North Yorkshire Combined Authority and North Yorkshire PolicePublic Safety & Security
17 Nov 2026
Online Legal Research and Know‑How Service for Westminster City Council and Royal Brough of Kensington and CheleaConsultancy & Legal
06 Nov 2026
Replacement of Internal Audit Management System for Council (Cloud-First Strategy)IT & Software
05 Nov 2026
Welfare Advice and Advice Network Support & Training – Bradford DistrictPublic Services & Welfare
04 Dec 2026
British Council Global Colleague Experience Platform for ~8,500 Staff in 100+ CountriesIT & Software
23 Nov 2026
Preliminary Market Engagement for Community-Based Supported Living for Adults in Swindon (Care Act Eligible)Public Services & Welfare
25 Nov 2026
Cumberland Council Telecare & Assistive Technology Service Recommissioning — Pre‑Market Engagement (June 2027)Health & Medical
27 Nov 2026
Other similar contracts12
Contract and supplierAwarded value
Software Licensing and Support Services for Warrington Borough CouncilIT & SoftwareSoftcat plc
$150,000
Contact Centre Solution Awarded to Softcat plc by London Borough of MertonIT & SoftwareSoftcat plc
$576,591.82
Supply of Cloud-Based Contact Centre Telephony SaaS to Warwickshire County CouncilIT & SoftwareBritannic Technologies Ltd
$755,034.31
Supply of Omni-Channel Contact Centre Platform to Bedford Borough CouncilIT & SoftwareSoftcat PLC
$408,817
Supply of Customer Relationship, Workflow and Account Management System to Canterbury City CouncilIT & SoftwareSoftcat plc
$140,000
Award of Cloud ERP SaaS Solution for Finance, Procurement, HR and Payroll to SoftcatIT & SoftwareSoftcat
$1,330,828
Award of UCaaS Contact Centre Solution to 8x8 UK Limited by Wyre CouncilIT & Software8X8 UK LIMITED
$99,997.6
Supply of Cloud-Hosted Telephony SaaS Platform to Sheffield City CouncilIT & SoftwareContent Guru Ltd
$1,791,660
Supply of Data Platform to Lancashire County CouncilIT & SoftwareSoftcat PLC
$240,947
Supply of Contact Centre as a Service Platform to Buckinghamshire CouncilIT & Software8x8 UK Limited
$494,035.6
Award of Contact Centre Platform (Lot 3) to Specialist Computer Centres (SCC) PlcIT & SoftwareSpecialist Computer Centres (SCC) Plc
$2,032,720.5
Supply of Contact Centre Telephony via G-Cloud 14 Framework to Cheshire West and Chester Borough CouncilTelecommunications8x8 UK Ltd
$396,926
Unlock the full platform.
7 days free, then £36/GBP per month. Cancel anytime.
What you get
Find
Find IT and software tenders in United Kingdom in one place.
We monitor central, devolved and local government portals in near real time and update the feed as tenders are published, so you check one place instead of many.
Search by keyword, or describe your workType a keyword, or switch to AI search and say what your business does.
Narrow it downFilter by category, region and area, or view open tenders on a map.
Provision of a SaaS Contact Centre Platform to Warrington Borough Council
Won by Softcat Plc · Warrington Borough Council
£85Kawarded
Alerts
Open tenders like this contract, sent to you.
Tell us what you are looking for and we email you when a matching tender is published.
Set it up your wayUse keywords, a description of your work, a location or a distance from a postcode. Up to 10 alerts.
Instant or dailyGet an email when a match is published, or one summary a day.
GmailGovMarketto you
7:00 am2 new IT and software tenders
Secure Connection Portal for Managing and Sharing Venue, Event, Tourism and Community Information – Telford & Wrekin CouncilIT & Software · Closes 9 Nov 2026
Wiltshire Council Water and Wastewater Services Contract – Commencing June 2027Water & Sanitation · Closes 6 Nov 2026
From your alert: IT & Software
Assess
Size up a tender in minutes.
Before you open a single document, get the requirements, a likely value and who you would be up against.
Requirements from the documentsWho can bid, mandatory criteria, how it is scored, insurance and key dates, each with its source.
Value and competitionAn estimated value from similar awarded contracts, and the suppliers most likely to bid.
Key requirementsFrom 12 documents
Who can bidRegistered commercial cleaners
Mandatory criteriaPolice checks for staff on site
How it is scoredPrice 40%, experience 35%, method 25%
Insurance£20M public liability
Key datesSite visit 14 Oct, closes 28 Oct
Est. value£1.2M – £1.8M
Most likely bidderFacilities firm
Market
Follow Softcat Plc and get alerts when they win again.
Awarded contracts with the supplier and the value, so you can check prices, spot competitors and find work that is coming back to tender.
Supplier and buyer profilesWhat each one has won or awarded, who they work with, and how that is changing.
Contracts ending soonTerms that finish in the next 12 months, which often go back out to tender.
E
Top suppliersEastmere Health ServiceBuyer · 38 contracts
£30.5Mawarded, 12 months
Halvern Facilities8 contracts£12.4M
Orrin Clinical5 contracts£9.1M
Tessel Cleaning Co11 contracts£6.8M
Wexby Linen14 contracts£2.2M
Pipeline
Track your bids from interested to won.
Save a tender in one click and move it through each stage as you work on it.
Work as a teamInvite colleagues so you work from the same list.
Take it with youExport tenders and matches to CSV.
Interested2
Preparing1
Submitted1
Won1
Grounds maintenance panelSaved to your pipeline
InterestedGovBot
Ask a question in plain English.
Find tenders, look up a supplier, or check who won a contract. Just type what you need.
Who wins IT and software contracts in United Kingdom?
Top suppliers by awarded value
1
2
3
Ask about tenders, suppliers or public bodies
Get started
Get IT and software tenders in United Kingdom by email.
Find the tender, size it up and track the bid, in one place.
7 days free, then £36/GBP per month
