Supply of 24/7 IVR Telephone Information Service for Revenues and Benefits
Guildford Borough Council · Awarded contract
AwardedSupply of 24/7 IVR Telephone Information Service for Revenues and Benefits
Awarded 13 Jun 2023
Awarded13 Jun 2023
Value£26,401.00
SupplierINFORM COMMUNICATIONS LTD
RegionUnited Kingdom
CategoryIT & Software
Ended 5mo ago3y term
Awarded 13 June 2023Expired 12 June 2026
About
Guildford Borough Council awarded a contract to INFORM COMMUNICATIONS LTD for a 24/7/365 specialist interactive voice response (IVR) information service providing bespoke information about Council Tax, Business Rates, and Benefits, with access to agents at defined points.
The service aimed to encourage customer self-service and supply information outside office hours.
The contract value was £26,401.
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Supply of 24/7 IVR Telephone Information Service for Revenues and Benefits
Won by INFORM COMMUNICATIONS LTD · Guildford Borough Council
£26Kawarded
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Information, Advice and Guidance Service for Royal Borough of Windsor and Maidenhead (Windsor, Maidenhead, Ascot)Public Services & Welfare · Closes 19 Nov 2026
Print, Production and Mailing of Annual Council Tax and National Non‑Domestic Rates Demand Notices and Benefit Notifications – Gedling Borough CouncilFinance & Insurance · Closes 10 Nov 2026
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Key requirementsFrom 12 documents
Who can bidRegistered commercial cleaners
Mandatory criteriaPolice checks for staff on site
How it is scoredPrice 40%, experience 35%, method 25%
Insurance£20M public liability
Key datesSite visit 14 Oct, closes 28 Oct
Est. value£1.2M – £1.8M
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