WEST DORSET DISTRICT COUNCIL · Awarded contract

Awarded

Renewal of Call Handling Software for West Dorset District Council and Partner Councils

Awarded 25 May 2018

View live tenders

Awarded25 May 2018

Value£36,361.30

SupplierINFORM COMMUNICATIONS LTD

AgencyWEST DORSET DISTRICT COUNCIL

RegionSouth West

CategoryIT & Software

Ended 7y 6mo ago12mo term

Awarded 25 May 2018Expired 24 May 2019

About

West Dorset District Council awarded a contract to Inform Communications Ltd for the renewal of call handling software.

The software was introduced to mitigate the transfer of customer telephone calls no longer handled by the customer contact team, originally in the benefits team and more recently in the revenues team.

Procured by West Dorset District Council on behalf of itself, Weymouth & Portland Borough Council, and North Dorset District Council via the G-Cloud 9 framework (service ID 356177055381325), with Inform Communications Ltd as the sole supplier on that framework.

The contract value is £36,361.3.

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