KENT COUNTY COUNCIL · Awarded contract

Awarded

Supply of PCI-Compliant IVR Payment System to Kent County Council

Awarded 01 Dec 2022

View live tenders

Awarded01 Dec 2022

Value£58,690.00

SupplierKEY IVR LIMITED

AgencyKENT COUNTY COUNCIL

RegionUnited Kingdom

CategoryIT & Software

Ended 11mo ago3y term

Awarded 1 Dec 2022Expired 30 Nov 2025

About

Kent County Council awarded a contract to KEY IVR LIMITED for a PCI-compliant Interactive Voice Response (IVR) payment system.

The system enables secure card transactions over the phone, allowing customers to enter card details via keypad while advisors remain unable to see or hear sensitive data, supported by an agent assist solution.

It includes DTMF call masking, a visible payment portal for advisors, an automated payment line with transfer to live advisors, customisable call flows, integration with existing account, merchant, and telephony providers, acceptance of all major cards, web payments, 24/7 user support, concurrent or transactional licences, defined setup costs, individual reporting for separate services including refunds, multi-merchant account functionality, and email/text notifications to customers.

The contract value is AUD 58,690, with current payment volumes estimated at 1,036 per calendar month (average July 2021 – June 2022).

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2 new IT and software tenders

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