Replacement of On-Premises Contact Centre with Cloud Telephony and CCaaS for Broadacres Housing Association
Broadacres Housing Association · Awarded contract
AwardedReplacement of On-Premises Contact Centre with Cloud Telephony and CCaaS for Broadacres Housing Association
Awarded 03 Jan 2023
Awarded03 Jan 2023
Value£120,000.00
SupplierVonage Business Limited
RegionYorkshire and The Humber
CategoryTelecommunications
Ended 10mo ago3y term
Awarded 3 Jan 2023Expired 3 Jan 2026
About
Broadacres Housing Association awarded a contract to Vonage Business Limited for the replacement of its on-premises contact centre solution with a cloud-based Contact Centre as a Service (CCaaS) solution aligned to Salesforce Service Cloud Voice, and for the replacement of its SIP-based PSTN telephony delivered through MS Teams.
The contract, valued at £120,000, aimed to improve agent and caller user experience, provide a robust and scalable cloud solution to dynamically handle increased call volumes, and deliver new customer engagement channels and capabilities.
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Replacement of On-Premises Contact Centre with Cloud Telephony and CCaaS for Broadacres Housing Association
Won by Vonage Business Limited · Broadacres Housing Association
£120Kawarded
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Cloud Telephony Framework for Digital Care Services – NHS England (Prior Information Notice)IT & Software · Closes 31 Mar 2027
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