Provision of Onshore Contact Centre Services for Student Loans Company
Student Loans Company · Awarded contract
AwardedProvision of Onshore Contact Centre Services for Student Loans Company
Awarded 30 Mar 2025
Awarded30 Mar 2025
Value£82,600,000.00
SupplierTeleperformance Limited
AgencyStudent Loans Company
RegionUnited Kingdom
CategoryPublic Services & Welfare
Expires in 2y 5mo4y term, 40% elapsed
Awarded 30 Mar 2025Expires 29 Mar 2029
About
Student Loans Company awarded a contract to Teleperformance Limited for the provision of onshore UK contact centre services, including inbound telephone calls, live chat, and assessment support.
The contract, valued at AUD 82,600,000, requires a sole supplier to deliver these services from their own UK contact centres, operating in parallel with SLC's own contact centres.
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Provision of Onshore Contact Centre Services for Student Loans Company
Won by Teleperformance Limited · Student Loans Company
£82.6Mawarded
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Start Up Loans Business Support Partner Contracts for Pre‑Loan Support Across the UK (Regional, National & Specialist)Finance & Insurance · Closes 17 Nov 2026
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Key requirementsFrom 12 documents
Who can bidRegistered commercial cleaners
Mandatory criteriaPolice checks for staff on site
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Key datesSite visit 14 Oct, closes 28 Oct
Est. value£1.2M – £1.8M
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