Provision of Contact Centre and Customer Services to Student Loans Company Limited
Student Loans Company Limited · Awarded contract
AwardedProvision of Contact Centre and Customer Services to Student Loans Company Limited
Awarded 30 Mar 2021
Awarded30 Mar 2021
Value£50,600,000.00
SupplierTeleperformance Limited
RegionUnited Kingdom
CategoryPublic Services & Welfare
Ended 1y 7mo ago4y term
Awarded 30 Mar 2021Expired 30 Mar 2025
About
Student Loans Company Limited awarded a contract to Teleperformance Limited for the provision of customer services via telephony and potentially other communication channels.
The supplier may also manage customer contact through social media channels, secure messaging and chatbots, perform ad-hoc administration work to support account processing, provide additional blended work to support contact and repayments processing, conduct outbound calling, and operate web chat.
The contract value is £50,600,000.
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Provision of Contact Centre and Customer Services to Student Loans Company Limited
Won by Teleperformance Limited · Student Loans Company Limited
£50.6Mawarded
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Conversion Practices Victim Support Service – Development, Setup and Helpline/Website IntegrationPublic Services & Welfare · Closes 9 Nov 2026
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Key requirementsFrom 12 documents
Who can bidRegistered commercial cleaners
Mandatory criteriaPolice checks for staff on site
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Key datesSite visit 14 Oct, closes 28 Oct
Est. value£1.2M – £1.8M
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