Provision of 101 Non-Emergency Helpline Service and Call Charging Migration
Home Office · Awarded contract
AwardedProvision of 101 Non-Emergency Helpline Service and Call Charging Migration
Awarded 31 Mar 2020
Awarded31 Mar 2020
Value£700,000.00
SupplierVODAFONE LTD
AgencyHome Office
RegionUnited Kingdom
CategoryPublic Safety & Security
Ended 4y 7mo ago1y 12mo term
Awarded 31 Mar 2020Expired 30 Mar 2022
About
Home Office awarded a contract to Vodafone Ltd for the provision of the 101 single non-emergency number service, which connects members of the public to individual force call handlers.
The contract includes the migration of call charging from caller charging to allow calls to be free to the public, and the implementation of automation measures to identify and redirect calls that do not require a police call handler's involvement to other media such as online platforms.
The contract value is AUD 700,000.
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Provision of 101 Non-Emergency Helpline Service and Call Charging Migration
Won by VODAFONE LTD · Home Office
£700Kawarded
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