Software Upgrade of 999/101 Contact Centre Telephony System for Leicestershire Police
Leicestershire Police · Awarded contract
AwardedSoftware Upgrade of 999/101 Contact Centre Telephony System for Leicestershire Police
Awarded 31 May 2023
Awarded31 May 2023
Value£59,858.45
SupplierVirgin Media Business
AgencyLeicestershire Police
RegionEast Midlands
CategoryIT & Software
Ended 2y 5mo ago12mo term
Awarded 31 May 2023Expired 29 May 2024
About
Leicestershire Police awarded a contract to Virgin Media Business for a software upgrade of its OpenScape telephony and contact centre system, which handles 999 and 101 emergency and non-emergency calls for the force's Command and Control, Crime Bureau, and RSU functions.
The upgrade includes migration to Windows Server 2019, an industry-led decision, and was valued at £59,858.45.
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Software Upgrade of 999/101 Contact Centre Telephony System for Leicestershire Police
Won by Virgin Media Business · Leicestershire Police
£60Kawarded
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Unified Customer Contact and Force Control Room Solution – York & North Yorkshire Combined Authority and North Yorkshire PolicePublic Safety & Security · Closes 17 Nov 2026
Conversion Practices Victim Support Service – Development, Setup and Helpline/Website IntegrationPublic Services & Welfare · Closes 9 Nov 2026
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